French Speaking Customer Support Specialist

Mercier Consultancy MD

French-speaking Fitbit support specialist assisting wearable-health users from Sofia. Troubleshooting devices, accounts, firmware, and health-tracking issues while improving customer experience.

Posted 8/5/2026full-timeRemote • 🇧🇬 BulgariaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support and customer service to French-speaking users, with a strong focus on fitness and wellness technology. Proficient in troubleshooting consumer electronics and utilizing data analytics to enhance user experiences.

Highest-signal resume keywords

Fluent French CommunicationTechnical Aptitude for TroubleshootingCustomer-Facing ExperienceFitness & Wellness Industry KnowledgeData Analytics Utilization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Device SynchronizationFirmware UpdatesAccount TroubleshootingData AnalyticsHealth Metrics Analysis

Soft Skills

Empathetic CommunicationProblem-Solving SkillsCollaboration

Tools & Technologies

Fitbit Technology

Certifications & Qualifications

Valid EU Passport

Industry Keywords

Fitness TechnologyWellness TechnologyWearable Technology

About the role

Key responsibilities & impact

Provide technical and lifestyle support to French-speaking Fitbit users
Assist customers with device synchronization, firmware updates, and account troubleshooting
Advise users on fitness and wellness journeys using Fitbit data analytics and health metrics
Deliver personalized, empathetic, and efficient customer communication
Collaborate with an international team to enhance service quality
Document and report user feedback to improve the Fitbit user experience globally
Stay updated on industry trends in Fitness & Wellness technology

Requirements

What you’ll need

Native or fluent French, spoken and written
Valid EU passport (mandatory)
Passion for the Fitness & Wellness industry and strong interest in wearable technology
Excellent problem-solving skills
Technical aptitude for troubleshooting consumer electronics
Previous customer-facing experience preferred
Ability to relocate to Sofia, Bulgaria

Benefits

Comp & perks

Competitive Monthly Salary
Fully Paid Training on the latest Fitness & Wellness product innovations
Comprehensive Health Insurance
Fully Paid Relocation Package (flight, transfer, and hotel accommodation included)
Monthly Performance Bonus
€1,500 Signing Bonus (one-time) for new hires joining our Sofia team
Vibrant, international work environment