French Speaking Support Specialist, iRobot

Mercier Consultancy MD

French-speaking iRobot support specialist providing technical assistance for robotic home appliances. Relocating to Sofia to troubleshoot customer hardware, software, and connectivity issues.

Posted 8/5/2026full-timeSofia • 🇧🇬 BulgariaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for consumer electronics, particularly in troubleshooting software and hardware issues while ensuring user satisfaction. Proficient in product education and collaboration with international teams to enhance support procedures.

Highest-signal resume keywords

Technical Support ExperienceFluent French CommunicationConsumer Electronics KnowledgeCustomer Success OrientationRelocation Flexibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical AptitudeProduct EducationIssue DocumentationFirmware Knowledge

Soft Skills

Excellent CommunicationPassion for Technology

Certifications & Qualifications

Valid EU Passport

Industry Keywords

Consumer ElectronicsRobotic Home AppliancesTechnical InquiriesUser SatisfactionSupport Procedures

About the role

Key responsibilities & impact

Provide high-level technical support for premium consumer electronics, focusing on advanced robotic home appliances
Troubleshoot software, connectivity, and hardware issues via phone, email, and live chat
Resolve technical inquiries with a focus on product education and user satisfaction
Document and escalate complex technical issues to Tier 2 engineering teams
Maintain knowledge of product lines, updates, firmware versions, and accessory compatibility
Act as a brand ambassador for iRobot products
Collaborate with international teams to refine support procedures and improve the consumer electronics user journey

Requirements

What you’ll need

Native or fluent French, spoken and written
Valid EU passport (mandatory)
Strong technical aptitude and interest in consumer electronics
Previous experience in technical support, helpdesk, or customer success roles is highly advantageous
Excellent communication skills and passion for technology
Ability to relocate to Sofia, Bulgaria

Benefits

Comp & perks

Competitive Monthly Salary
Fully Paid Training
Health Insurance
Fully Paid Relocation Package (flight, transfer, hotel)
Monthly Performance Bonus
€1,500 Signing Bonus (one-time)