French Speaking Player Support Specialist

Mercier Consultancy MD

French-speaking player support specialist assisting Riot Games players in Bulgaria. Resolving account, payment, and gameplay issues while escalating bugs and improving self-service support.

Posted 8/5/2026full-timeRemote • 🇧🇬 BulgariaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical and gameplay support for the French-speaking community, with a strong understanding of Gaming & Esports, particularly within the Riot Games ecosystem. Proficient in troubleshooting and de-escalating complex user issues while maintaining high communication standards.

Highest-signal resume keywords

Fluent French CommunicationGaming & Esports KnowledgeTroubleshooting SkillsTicketing Software ProficiencyProfessional English Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

High Professional Communication StandardsAbility to De-escalate IssuesCommitment to Excellence

Tools & Technologies

Ticketing Software

Certifications & Qualifications

Valid EU Passport

Industry Keywords

Riot GamesLeague of LegendsVALORANTGaming CommunityEsports

About the role

Key responsibilities & impact

Act as the primary point of contact for the French-speaking community, providing technical and gameplay support for Riot Games titles
Resolve account issues, payment inquiries, and gameplay concerns
Maintain knowledge of Gaming & Esports meta, patch notes, and community trends
Collaborate with internal teams to identify and escalate recurring bugs and community pain points to developers
Maintain high professional communication standards
Process feedback and improve knowledge base articles
Use ticketing software to track, document, and resolve support requests within agreed service level agreements

Requirements

What you’ll need

Native or fluent French, spoken and written, mandatory
Valid EU passport mandatory
Genuine passion for Gaming & Esports and familiarity with Riot Games’ ecosystem, including League of Legends and VALORANT
Strong troubleshooting skills
Ability to de-escalate complex user issues in a digital environment
Professional proficiency in English
Commitment to excellence in a fast-paced, dynamic corporate environment

Benefits

Comp & perks

Competitive Monthly Salary
Fully Paid Training
Health Insurance and comprehensive benefits package
Fully Paid Relocation Package (flight, transfer, hotel)
Monthly Performance Bonus linked to support metrics
€1,500 Signing Bonus (one-time)
Career growth opportunities within the Gaming & Esports industry