Solutions Consultant, French Speaking

Mercier Consultancy MD

French-speaking Solutions Consultant supporting clients for international BPO staffing firm. Providing technical support, resolving queries, and improving service delivery for French-speaking markets.

Posted 8/5/2026full-timeSofia • 🇧🇬 BulgariaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing high-quality technical and functional support to French-speaking clients, with a strong focus on problem-solving and effective communication. Maintains detailed records and collaborates with international teams to enhance service delivery and client satisfaction.

Highest-signal resume keywords

Fluent French CommunicationProfessional English ProficiencyCustomer Support ExperienceProblem-Solving MindsetClient Satisfaction Metrics

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Communication SkillsStrong Problem-Solving Skills

Certifications & Qualifications

Valid EU Passport

Industry Keywords

Customer Support ServicesTechnical SupportFunctional SupportBrand AmbassadorService Delivery Processes

About the role

Key responsibilities & impact

Provide high-quality technical and functional support to French-speaking clients via multiple communication channels
Analyze complex customer queries to deliver effective, timely, and professional solutions within the customer support services sector
Maintain detailed records of interactions to ensure internal reporting standards are met with high accuracy
Collaborate with international teams to enhance service delivery processes and client satisfaction metrics
Act as a brand ambassador, ensuring a positive experience for every user in the French-speaking market
Continuously develop expertise in product and service knowledge to address evolving customer needs
Escalate critical issues to senior management in accordance with company protocols to maintain service quality

Requirements

What you’ll need

Native or fluent French (spoken and written)
Professional proficiency in English to collaborate within the international office
Valid EU passport (mandatory) to facilitate seamless employment in the European Union
Strong problem-solving mindset and a passion for delivering elite customer support services
Prior experience in a customer-facing or support-oriented role is considered a significant asset
Excellent communication skills
Ability to thrive in a fast-paced, on-site office environment

Benefits

Comp & perks

Competitive Monthly Salary
Fully Paid Training
Health Insurance
Fully Paid Relocation Package (flight, transfer, hotel)
Monthly Performance Bonus
€1,500 Signing Bonus (one-time)
Professional growth opportunities within the global customer support services sector
An inclusive, modern, and high-energy work environment
Comprehensive relocation support