German Speaking Jobs

Mercier Consultancy MD

German-speaking customer support role serving clients by phone, email, and live chat for recruitment and BPO firm. Onsite in Sofia with paid training, relocation, health insurance, bonuses, and career development.

Posted 8/5/2026full-timeSofia • 🇧🇬 BulgariaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service orientation with the ability to communicate effectively in both German and English. Capable of managing multiple tasks under pressure while maintaining compliance with data protection standards.

Highest-signal resume keywords

Fluent German Language SkillsCustomer Support ExperienceInterpersonal Communication SkillsCRM System ProficiencyKPI Achievement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Empathetic CommunicationSolution-Oriented ApproachAbility to Work Under Pressure

Tools & Technologies

Internal CRM Systems

Certifications & Qualifications

Valid EU Passport

Industry Keywords

Customer SupportCall CentreData ProtectionCompliance Standards

About the role

Key responsibilities & impact

Deliver high-quality customer support to German-speaking clients via phone, email, and live chat
Identify, log, and resolve customer enquiries, complaints, and service requests using internal CRM systems
Provide clear, empathetic, and solution-oriented communication, aiming for first-contact resolution
Collaborate with team leaders and cross-functional departments to escalate complex issues
Maintain current knowledge of client products, services, policies, and procedures
Meet and exceed individual KPIs and quality benchmarks
Participate in training sessions, coaching programmes, and team briefings
Document customer interactions according to data protection and compliance standards

Requirements

What you’ll need

Native or fluent German language skills, spoken and written, are essential
Valid EU passport mandatory for relocation and employment eligibility
Strong customer service orientation
Excellent interpersonal and communication skills
Functional working-level English for internal communication and training
Ability to work efficiently under pressure and manage multiple tasks simultaneously
Previous Customer Support Services, call centre, or related client-facing experience is advantageous but not required; full training is provided

Benefits

Comp & perks

Competitive Monthly Salary reflective of your skills and experience within the Customer Support Services sector
Fully Paid Training programme
Comprehensive Health Insurance coverage
Fully Paid Relocation Package including your flight to Sofia, airport transfer, and hotel accommodation upon arrival
Monthly Performance Bonus
€1,500 Signing Bonus (one-time payment) awarded to all new hires upon joining the team
A structured career development pathway within a globally recognised recruitment and BPO organisation