German Speaking B2B Solutions Consultant

Mercier Consultancy MD

B2B Solutions Consultant serving German-speaking clients for Mercier Consultancy Group, an international staffing firm. Managing accounts, tailoring support solutions, and resolving technical or procedural inquiries.

Posted 8/5/2026full-timeSofia • 🇧🇬 BulgariaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing B2B client relationships, with a focus on delivering tailored solutions and enhancing support efficiency. Proficient in German and English, with strong problem-solving and communication skills essential for client-facing roles.

Highest-signal resume keywords

Fluent GermanB2B Client ManagementCustomer Support Services ExperienceExcellent Communication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Client-Facing ExcellenceCollaborationAttention to Detail

Tools & Technologies

CRM System

Certifications & Qualifications

Valid EU Passport

Industry Keywords

Operational QueriesSupport ProtocolsClient Retention

About the role

Key responsibilities & impact

Serve as the primary point of contact for German-speaking B2B clients, ensuring consistent service excellence.
Manage high-value accounts within the customer support services sector by proactively addressing operational queries.
Analyze client needs to provide tailored B2B solutions that enhance overall support efficiency.
Collaborate with internal departments to streamline workflows and improve client retention rates.
Maintain meticulous documentation of client interactions and solution-based outcomes in the CRM system.
Utilize professional expertise to resolve complex technical or procedural inquiries effectively.
Contribute to the continuous improvement of support protocols.

Requirements

What you’ll need

Native or fluent German (spoken and written).
Valid EU passport (mandatory for this role).
Strong proficiency in English to collaborate with the diverse international team.
Prior experience in a B2B or customer support services environment is highly preferred.
Excellent communication and problem-solving skills, with a passion for client-facing excellence.
Willingness to relocate to Sofia, Bulgaria, for this on-site opportunity.

Benefits

Comp & perks

Competitive Monthly Salary
Fully Paid Training
Health Insurance
Fully Paid Relocation Package (flight, transfer, hotel)
Monthly Performance Bonus
€1,500 Signing Bonus (one-time)
Professional growth opportunities within the industry-leading customer support services sector