Polish Speaking Back Office Gaming Support Specialist

Mercier Consultancy MD

Polish-speaking gaming support specialist handling player accounts, transactions, compliance, and fraud monitoring. Mercier Consultancy Group recruits talent for Gaming & Esports organizations across Europe.

Posted 8/5/2026full-timeRemote • 🇧🇬 BulgariaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex back-office inquiries and ensuring compliance within the Gaming & Esports industry, while effectively communicating in both Polish and English. Proficient in analyzing player data to mitigate risks and enhance user experience for Polish players.

Highest-signal resume keywords

Fluent PolishProfessional Proficiency in EnglishGaming & Esports Industry KnowledgeBack-Office Support ExperienceProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Proactive MindsetExcellent Problem-Solving Capabilities

Certifications & Qualifications

Valid EU Passport

Industry Keywords

Player AccountsGaming TransactionsPlatform IntegrityCompliance ProtocolsEsports MechanicsPlayer Data AnalysisFraudulent Activity MonitoringInternal Support ProcessesDocumentation in PolishCustomer Support

About the role

Key responsibilities & impact

Manage complex back-office inquiries related to player accounts, gaming transactions, and platform integrity
Ensure industry-standard compliance and security protocols across Gaming & Esports interactions
Coordinate with internal teams to resolve escalated issues for high-value players in the Polish market
Maintain knowledge of gaming trends and esports mechanics to provide accurate support
Monitor and analyze player data to identify potential risks or fraudulent activity
Provide feedback to the development team to improve the user experience for Polish players
Draft and maintain documentation in Polish to streamline internal support processes and workflows

Requirements

What you’ll need

Native or fluent Polish, spoken and written, mandatory
Professional proficiency in English
Strong passion for the Gaming & Esports industry and deep understanding of online gaming culture
Previous experience in a back-office, administrative, or customer support role highly advantageous
Valid EU passport or right to work in Bulgaria
Proactive mindset with excellent problem-solving capabilities in a fast-paced environment

Benefits

Comp & perks

Competitive Monthly Salary
Fully Paid Training
Health Insurance
Fully Paid Relocation Package (flight, transfer, hotel)
Monthly Performance Bonus
€1,500 Signing Bonus (one-time)