Polish Speaking Customer Support Specialist

Mercier Consultancy MD

Polish-speaking customer support specialist assisting Fitbit users with wearable devices and fitness software in Sofia. Troubleshooting synchronization and health metrics while supporting fitness and wellness goals.

Posted 8/5/2026full-timeSofia • 🇧🇬 BulgariaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing customer support to Polish-speaking users, with a focus on technical troubleshooting and health metric interpretation for Fitbit devices. Possesses strong communication skills to effectively educate users on fitness and wellness goals while engaging with the community.

Highest-signal resume keywords

Fluent Polish Language SkillsCustomer Support ExperienceTechnical TroubleshootingFitness & Wellness Industry KnowledgeEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyProactive MindsetPositive Attitude

Tools & Technologies

Fitbit Wearable DevicesFitness Tracking Software

Certifications & Qualifications

Valid EU Passport

Industry Keywords

Health Metric InterpretationDevice SynchronizationCommunity EngagementHealthy-Living Best Practices

About the role

Key responsibilities & impact

Provide customer support to Polish-speaking users regarding Fitbit wearable devices and fitness tracking software
Assist clients with technical troubleshooting, device synchronization, and health metric interpretation
Educate users on maximizing device benefits for fitness and wellness goals
Deliver professional, empathetic, and efficient Polish-language service
Engage with the Fitbit community by providing insights, tips, and healthy-living best practices
Collaborate with internal teams to resolve complex technical inquiries
Meet individual and team performance metrics

Requirements

What you’ll need

Native or fluent Polish, spoken and written, is mandatory
Valid EU passport is mandatory to facilitate relocation to the Sofia office
Genuine interest in the Fitness & Wellness industry and passion for wearable technology
Excellent communication skills and ability to simplify technical concepts for end-users
Prior customer-facing experience is preferred but not required
Positive, proactive mindset with strong drive to succeed

Benefits

Comp & perks

Competitive Monthly Salary
Fully Paid Training on the latest Fitness & Wellness technology
Comprehensive Health Insurance
Fully Paid Relocation Package (flight, transfer, and hotel accommodation)
Monthly Performance Bonus linked to your success as a specialist
€1,500 Signing Bonus (one-time payment for new hires)
Dynamic, international work environment in the heart of Sofia