Polish Speaking Player Support Specialist

Mercier Consultancy MD

Polish-speaking player support specialist assisting Riot Games players in Sofia. Resolving account and technical issues while monitoring communities and improving support documentation.

Posted 8/5/2026full-timeSofia • 🇧🇬 BulgariaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing community-focused support for Polish-speaking players, with a strong emphasis on problem-solving and customer service in the gaming industry. Maintains compliance with data privacy protocols while improving support documentation and internal knowledge bases.

Highest-signal resume keywords

Fluent PolishProfessional Proficiency In EnglishCustomer Service ExperienceProblem-Solving SkillsFamiliarity With Riot Games Titles

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyPlayer-First Mindset

Certifications & Qualifications

Valid EU Passport

Industry Keywords

GamingEsportsCommunity ManagementTechnical SupportData Privacy

About the role

Key responsibilities & impact

Act as the primary point of contact for Polish-speaking players, resolving technical and account-related inquiries.
Maintain deep knowledge of Riot Games titles to provide expert, community-focused support.
Deliver empathetic and efficient solutions to ensure high satisfaction levels.
Monitor community platforms and report emerging trends or technical issues to the internal management team.
Participate in team-building activities within the office.
Improve support documentation and internal knowledge bases for the Polish market.
Adhere to data privacy and security protocols when handling sensitive player information.

Requirements

What you’ll need

Native or fluent Polish, spoken and written, is strictly required.
Valid EU passport is mandatory to facilitate relocation to Bulgaria.
Genuine passion for Gaming & Esports and familiarity with Riot Games titles.
Professional proficiency in English.
Strong problem-solving skills and a player-first mindset.
Previous customer service or community management experience is highly advantageous.

Benefits

Comp & perks

Competitive Monthly Salary
Fully Paid Training
Health Insurance
Fully Paid Relocation Package (flight, transfer, hotel)
Monthly Performance Bonus linked to service quality
€1,500 Signing Bonus (one-time)
And Much More...