Polish Speaking Solutions Consultant

Mercier Consultancy MD

Polish-speaking solutions consultant delivering technical and functional customer support for Mercier Consultancy Group in Sofia. Resolving client inquiries across phone, email, and chat while improving service processes.

Posted 8/5/2026full-timeSofia • 🇧🇬 BulgariaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical and functional assistance to clients, with a strong focus on customer satisfaction and process improvement. Proficient in Polish and English, with a proactive approach to problem-solving and service excellence.

Highest-signal resume keywords

Fluent Polish CommunicationStrong English CommunicationCustomer Support ExperienceAnalytical Problem-SolvingProactive Service Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyResults-OrientedCollaborationConfidentiality

Certifications & Qualifications

Valid EU Passport

Industry Keywords

Customer SatisfactionClient RelationsService TechnologiesProcess ImprovementKPI Management

About the role

Key responsibilities & impact

Deliver technical and functional assistance to customers via phone, email, and chat
Serve as the primary point of contact for Polish-speaking clients
Resolve customer inquiries accurately and empathetically
Identify recurring customer issues and contribute to process improvements
Maintain high customer satisfaction through accurate, timely, and professional solutions
Collaborate with international teams to meet and exceed KPIs
Handle sensitive information confidentially and professionally
Participate in ongoing training on service technologies and internal protocols

Requirements

What you’ll need

Native or fluent Polish, spoken and written
Valid EU passport (mandatory)
Strong command of English for professional communication
Exceptional analytical and problem-solving abilities
Proactive, results-oriented mindset with a passion for service excellence
Previous experience in support, client relations, or similar professional services is highly advantageous

Benefits

Comp & perks

Competitive Monthly Salary
Fully Paid Training
Health Insurance
Fully Paid Relocation Package (flight, transfer, hotel)
Monthly Performance Bonus
€1,500 Signing Bonus (one-time)