Support Specialist, Croatian Speaking

Mercier Consultancy MD

Croatian-speaking support specialist serving clients via phone, email, and chat for European recruitment and outsourcing firm. Resolving issues, managing CRM records, and meeting service targets in Sofia.

Posted 8/5/2026full-timeSofia • 🇧🇬 BulgariaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in delivering customer support to Croatian-speaking clients while effectively managing inquiries and technical issues. Maintains accurate records in CRM systems and collaborates with internal teams to ensure customer satisfaction and quality service.

Highest-signal resume keywords

Croatian ProficiencyCustomer Support ExperienceCRM System ProficiencyInterpersonal Communication SkillsProactive Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Interpersonal SkillsEffective Communication SkillsSolution-Oriented MindsetAbility to Manage Multiple Tasks

Tools & Technologies

CRM PlatformsStandard Computer Applications

Certifications & Qualifications

Valid EU Passport

Industry Keywords

Customer SupportCall Centre ExperienceClient-Facing Experience

About the role

Key responsibilities & impact

Deliver customer support to Croatian-speaking clients via telephone, email, and live chat
Identify, diagnose, and resolve customer enquiries, complaints, and technical issues
Maintain customer interaction, case, and resolution records in the CRM system
Collaborate with internal teams and escalate complex issues
Follow up with customers to confirm resolution and satisfaction
Keep current with product knowledge, service updates, and internal processes
Contribute to a positive, professional, high-performance team culture
Meet and exceed response-time, customer-satisfaction, and quality targets

Requirements

What you’ll need

Native or fluent Croatian proficiency, spoken and written
Valid EU passport is mandatory
Good working knowledge of English for internal communication and training
Previous customer support, call centre, or related client-facing experience highly advantageous
Strong interpersonal and communication skills
Proficiency with standard computer applications
Ability to adapt quickly to digital tools and CRM platforms
Proactive, solution-oriented mindset
Ability to manage multiple tasks in a fast-paced environment

Benefits

Comp & perks

Competitive Monthly Salary reflective of your skills and experience
Fully Paid Training Programme
Comprehensive Health Insurance coverage
Fully Paid Relocation Package including flight, airport transfer, and hotel accommodation upon arrival
Monthly Performance Bonus
€1,500 Signing Bonus (one-time payment for new hires)
Structured career development pathway
Multicultural, inclusive, and supportive work environment