Czech Speaking Solutions Consultant

Mercier Consultancy MD

Czech-speaking Solutions Consultant supporting customers for Mercier Consultancy Group in Sofia. Handling phone, email, and live-chat inquiries while resolving complex issues in a BPO customer-support environment.

Posted 8/5/2026full-timeSofia • 🇧🇬 BulgariaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing customer support solutions, with a strong focus on problem-solving and delivering premium service quality. Proficient in managing high-volume inquiries and maintaining detailed case documentation in CRM systems.

Highest-signal resume keywords

Czech Language ProficiencyEnglish Language ProficiencyCustomer Support Services ExperienceCRM Software AdaptabilityProblem-Solving Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Exceptional Problem-Solving SkillsAdaptability to New Technologies

Tools & Technologies

CRM System

Certifications & Qualifications

Valid EU PassportValid Work Permit for Bulgaria

Industry Keywords

Customer Support ServicesService StandardsPremium Service QualityContinuous ImprovementCross-Functional Collaboration

About the role

Key responsibilities & impact

Act as the primary point of contact for Czech-speaking customers, providing expert solutions within the Customer Support Services sector.
Manage high-volume inquiries via phone, email, and live chat with a focus on delivering premium service quality.
Analyze complex customer issues and provide precise, effective resolutions in accordance with company service standards.
Maintain detailed case documentation in the CRM system to ensure seamless communication and service continuity.
Collaborate with cross-functional teams to escalate and resolve technical or process-related obstacles.
Contribute to the continuous improvement of support protocols, ensuring an industry-leading customer experience.
Participate in ongoing training sessions to remain current with industry best practices and product updates.

Requirements

What you’ll need

Native or fluent Czech (spoken and written) is mandatory for this role.
Professional proficiency in English to communicate within the diverse international team.
Valid EU passport or a valid work permit for Bulgaria.
Exceptional problem-solving skills and a passion for delivering premium customer service.
Strong ability to adapt to new technologies and CRM software.
Previous experience in the Customer Support Services industry is highly desirable but not essential for exceptional candidates.

Benefits

Comp & perks

Competitive Monthly Salary
Fully Paid Training
Comprehensive Health Insurance
Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth transition to Sofia.
Attractive Monthly Performance Bonus based on your individual contribution.
One-time €1,500 Signing Bonus for all successful new hires.
Exceptional career growth opportunities within our international network.