Danish Speaking Customer Support Analyst

Mercier Consultancy MD

Danish-speaking customer support analyst assisting clients with digital banking and fintech platforms. Resolving account, transaction, authentication, and financial discrepancy issues from Sofia.

Posted 8/5/2026full-timeSofia • 🇧🇬 BulgariaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing customer support for Danish-speaking clients within the FinTech sector, with a strong understanding of financial regulations and digital banking solutions. Proficient in problem-solving and educating users on advanced financial tools and platform functionality.

Highest-signal resume keywords

Fluent DanishCustomer Support ExperienceFinancial Technology KnowledgeProblem-Solving SkillsProactive Learning Attitude

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyCommunication Skills

Tools & Technologies

Digital Banking SolutionsMobile Wallet FeaturesFinancial Tools

Certifications & Qualifications

Valid EU Passport

Industry Keywords

FinTechFinancial RegulationsPayment Security ProtocolsTransaction VerificationAccount-Related Inquiries

About the role

Key responsibilities & impact

Provide world-class support for Danish-speaking clients navigating complex FinTech platforms and digital banking solutions.
Assist customers with account-related inquiries, transaction verification, and secure authentication processes.
Analyze financial discrepancies and collaborate with internal FinTech teams to ensure seamless resolution.
Maintain a deep understanding of evolving financial regulations and payment security protocols.
Educate users on platform functionality, mobile wallet features, and advanced financial tools.
Maintain high quality scores by providing accurate, timely, and empathetic resolutions to all support queries.
Collaborate with global teams to enhance customer experience within the digital finance ecosystem.

Requirements

What you’ll need

Native or fluent Danish (spoken and written) is mandatory for this role.
Valid EU passport (mandatory) to facilitate your transition for these exciting Danish-speaking jobs.
Strong proficiency in English to operate effectively within our international, multi-cultural FinTech hub.
Prior experience in customer support or a desire to build a career in the financial technology industry.
Exceptional problem-solving skills with a technical aptitude for digital financial tools.
A proactive attitude toward learning in the fast-paced FinTech landscape.

Benefits

Comp & perks

Competitive Monthly Salary
Fully Paid Training on FinTech systems and internal processes.
Comprehensive Health Insurance package.
Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth transition to Sofia.
Attractive Monthly Performance Bonus for consistent results.
One-time €1,500 Signing Bonus for all successful new hires.
Opportunities for career progression within the international FinTech market.