Danish Speaking Customer Support Specialist

Mercier Consultancy MD

Danish-speaking customer support specialist serving international clients for Mercier Consultancy Group in Sofia. Handling phone, email, and live-chat inquiries, CRM records, escalations, and customer experience improvements.

Posted 8/5/2026full-timeSofia • 🇧🇬 BulgariaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering high-quality customer support in Danish, with a strong focus on problem-solving and emotional intelligence. Proficient in maintaining accurate records and collaborating with teams to enhance customer experience and service standards.

Highest-signal resume keywords

Fluent DanishCustomer Support ExperienceDigital LiteracyExcellent Communication SkillsProactive Attitude

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Problem-SolvingEmotional IntelligenceEmpathyProfessionalismSolutions-Oriented

Tools & Technologies

CRM SystemSoftware Platforms

Certifications & Qualifications

Valid EU Passport

Industry Keywords

Customer Support ServicesClient-Facing RoleContinuous ImprovementBrand LoyaltyCustomer Experience

About the role

Key responsibilities & impact

Deliver high-quality assistance to Danish-speaking customers via phone, email, and live chat.
Resolve complex inquiries while ensuring premium service standards.
Maintain accurate records of customer interactions in the internal CRM system.
Collaborate with cross-functional teams to escalate and resolve technical or billing issues.
Stay updated on product knowledge to provide accurate and relevant information.
Contribute to continuous improvement of customer experience processes and performance metrics.
Foster brand loyalty through a professional, empathetic, and solutions-oriented tone.

Requirements

What you’ll need

Native or fluent Danish (spoken and written) is mandatory.
Valid EU passport or legal right to work in Bulgaria.
Proven experience in a professional customer support services environment or similar client-facing role.
Strong digital literacy and ability to navigate multiple software platforms concurrently.
Excellent communication skills with a focus on problem-solving and emotional intelligence.
Proactive attitude toward relocating to Bulgaria.

Benefits

Comp & perks

Fully Paid Training programs to ensure your success.
Comprehensive Health Insurance and wellness benefits.
Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth transition to Sofia.
Attractive Monthly Performance Bonus to reward your dedication.
One-time €1,500 Signing Bonus for new hires.
A vibrant, multicultural workplace in the heart of the capital city.