Danish Speaking Solutions Consultant

Mercier Consultancy MD

Danish-speaking Solutions Consultant resolving customer inquiries for Mercier Consultancy Group, an international staffing firm. Based in Sofia with relocation support, serving Danish-market users across phone, email, and chat.

Posted 8/5/2026full-timeSofia • 🇧🇬 BulgariaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support services, with a focus on building relationships and resolving inquiries for Danish-speaking clients. Proficient in maintaining detailed records and collaborating with teams to enhance service delivery.

Highest-signal resume keywords

Fluent DanishCustomer Support ExperienceExceptional Communication SkillsProficiency in EnglishProactive Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Empathetic ApproachProfessional Communication

Certifications & Qualifications

Valid EU Passport

Industry Keywords

Customer Support ServicesDanish MarketService ProtocolsPerformance TargetsCross-Functional Collaboration

About the role

Key responsibilities & impact

Act as a primary point of contact for Danish-speaking clients, providing expert solutions in a customer support services environment
Resolve complex inquiries through telephone, email, and chat
Maintain detailed records of customer interactions to improve service protocols
Collaborate with cross-functional teams to identify and escalate technical issues or product feedback
Achieve individual and team performance targets
Stay updated on product knowledge and policy changes
Build and maintain professional relationships with users in the Danish market to drive loyalty and retention

Requirements

What you’ll need

Native or fluent Danish, spoken and written
Valid EU passport, mandatory
Exceptional communication skills with a professional and empathetic approach to customer care
Previous experience in a customer support services role is a significant advantage
Proficiency in English for collaboration within the international team in Sofia
Proactive mindset and desire to build a career abroad

Benefits

Comp & perks

Competitive Monthly Salary
Fully Paid Training
Comprehensive Health Insurance
Fully Paid Relocation Package (flight, transfer, hotel)
Attractive Monthly Performance Bonus
€1,500 Signing Bonus (one-time) for all new hires
Exciting career growth opportunities