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Mercier Consultancy MD

Danish Speaking Support Specialist

Mercier Consultancy MD

Danish-speaking Support Specialist providing technical and functional assistance to clients of an international staffing firm. Relocating to Sofia to troubleshoot inquiries, maintain CRM records, and improve customer service workflows.

Posted 8/5/2026full-timeSofia • 🇧🇬 BulgariaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in providing high-quality technical and functional support to Danish-speaking clients, ensuring adherence to service standards while effectively analyzing and troubleshooting inquiries. Strong communication skills in both Danish and English are essential for representing the company and collaborating with international teams.

Highest-signal resume keywords
Fluent Danish CommunicationCustomer Support ExperienceInterpersonal SkillsProblem-Solving AbilityEnglish Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Strong Interpersonal SkillsPassion for Helping People
Tools & Technologies
CRM System
Certifications & Qualifications
Valid EU Passport
Industry Keywords
Technical SupportFunctional SupportCustomer InteractionService WorkflowsBrand Ambassador

About the role

Key responsibilities & impact
  • Provide high-quality technical and functional support to Danish-speaking clients via phone, email, and chat
  • Ensure customer interactions adhere to high-quality standards
  • Analyze and troubleshoot user inquiries and provide accurate solutions
  • Maintain detailed customer interaction records in the company CRM system
  • Collaborate with international team members to improve service workflows
  • Stay updated on product developments to provide precise client information
  • Represent the company professionally as a brand ambassador for the international client base

Requirements

What you’ll need
  • Native or fluent Danish, spoken and written, is mandatory
  • Valid EU passport is mandatory for international applicants
  • Previous experience in a professional Customer Support Services environment is advantageous
  • Strong interpersonal skills with a passion for helping people and solving complex problems
  • Excellent written and verbal English communication skills
  • Ability to relocate to Sofia, Bulgaria and integrate into a diverse, multicultural work environment

Benefits

Comp & perks
  • Competitive Monthly Salary
  • Fully Paid Training programs
  • Comprehensive Health Insurance package
  • Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival)
  • Monthly Performance Bonus linked to your productivity and service quality
  • €1,500 Signing Bonus (one-time) for successful hires
  • Excellent professional development opportunities and career advancement paths