Spanish Speaking Player Support Specialist

Mercier Consultancy MD

Spanish-speaking player support specialist supporting gamers via chat, email, and social media for Mercier Consultancy Group in Sofia. Resolving gaming issues, maintaining knowledge documentation, and collaborating on platform improvements.

Posted 8/5/2026full-timeSofia • 🇧🇬 BulgariaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical and account support within the Gaming & Esports industry, utilizing strong problem-solving skills and effective communication in both Spanish and English to enhance user experience.

Highest-signal resume keywords

Fluent Spanish CommunicationStrong English CommunicationCustomer Service ExperienceProblem-Solving SkillsGaming & Esports Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Empathetic CommunicationCollaborationTroubleshooting Aptitude

Certifications & Qualifications

Valid EU Passport

Industry Keywords

GamingEsportsUser ExperienceTechnical SupportKnowledge BaseSupport WorkflowsGame ReleasesPatchesCompetitive TournamentsEmerging Trends

About the role

Key responsibilities & impact

Provide high-quality technical and account support to players via chat, email, and social media channels
Resolve game-related inquiries accurately and quickly to ensure an exceptional user experience
Represent the company brand professionally within the Gaming & Esports community
Stay updated on game releases, patches, and competitive tournaments
Collaborate with internal teams to identify emerging trends and technical issues
Promote a positive and inclusive environment for global gamers through empathetic communication
Contribute to the internal knowledge base and improve support workflows and documentation

Requirements

What you’ll need

Native or fluent Spanish, spoken and written
Strong command of English for professional collaboration
Genuine passion for the Gaming & Esports industry and ecosystem
Valid EU passport (mandatory)
Excellent problem-solving skills and aptitude for troubleshooting technical issues
Previous customer service or support-oriented experience considered an advantage

Benefits

Comp & perks

Competitive Monthly Salary
Fully Paid Training
Health Insurance
Fully Paid Relocation Package (flight, transfer, hotel)
Monthly Performance Bonus
€1,500 Signing Bonus (one-time)