Spanish Speaking Support Specialist

Mercier Consultancy MD

Spanish-speaking iRobot support specialist troubleshooting connectivity, software, and hardware issues for home robotics customers. Delivering multilingual customer assistance through phone, email, and live chat in Bulgaria.

Posted 8/5/2026full-timeSofia • 🇧🇬 BulgariaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for consumer electronics, particularly iRobot home robotics products, while effectively communicating in Spanish. Capable of troubleshooting technical issues and maintaining customer satisfaction through professional interactions.

Highest-signal resume keywords

Fluent Spanish CommunicationTechnical Support for Consumer ElectronicsTroubleshooting Connectivity IssuesCustomer Relationship Management (CRM)Collaboration with Cross-Functional Teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingSoftware UpdatesHardware DiagnosticsCustomer Interaction RecordsTechnical Support

Soft Skills

Excellent CommunicationEmpathyResilienceProactive AttitudeTeam Collaboration

Tools & Technologies

CRM Systems

Certifications & Qualifications

Valid EU Passport

Industry Keywords

Consumer ElectronicsSmart Home TechnologyIRobot Products

About the role

Key responsibilities & impact

Provide technical support to Spanish-speaking customers regarding iRobot home robotics products
Troubleshoot connectivity issues, software updates, and hardware diagnostics via phone, email, and live chat
Educate users on iRobot device features and maintenance
Maintain detailed customer interaction records in CRM systems
Collaborate with cross-functional technical teams to escalate complex product malfunctions and provide product-development feedback
Stay current with consumer electronics innovations
Achieve high customer satisfaction through empathetic, technically capable, and professional interactions

Requirements

What you’ll need

Native or fluent Spanish, spoken and written, mandatory
Valid EU passport mandatory for employment in Bulgaria
Proven interest in consumer electronics and smart home technology
Excellent communication skills and passion for helping customers resolve technical challenges
Ability to thrive in an international office environment and work effectively within a team setting
Resilience and proactive attitude toward professional development and growth

Benefits

Comp & perks

Competitive Monthly Salary
Fully Paid Training on iRobot products and consumer electronics support protocols
Comprehensive Health Insurance
Fully Paid Relocation Package (flight, transfer, hotel) for those moving to take on jobs in Bulgaria
Monthly Performance Bonus linked to service quality
€1,500 Signing Bonus (one-time) for new hires