Intensive Care Manager, Adult

Mental Health Cooperative

Intensive Care Manager providing continuous treatment team care management for individuals with severe mental illness. Collaborating with community resources and team members in Nashville, TN.

Posted 4/16/2026full-timeNashville • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide continuous treatment team care management services to consumers with severe and persistent mental illness and other team members’ consumers.
Continual assessment of consumers’ needs, and development of individualized service plan and crisis plan with measurable goals to ensure needs are met.
Assist with referral and linkage to community resources and advocate for consumers whenever necessary.
Participate in rotating on-call schedule, which includes after hours and weekends.
Ensure consumers are seen upon discharge from the hospital and Diversion Services within Agency standards.
Ensure consumer’s daily psychiatric, medical, and environmental needs are planned for and coordinated.
Ensure efficient transition of consumers when needed within the Agency and the community.
Meet productivity standards as indicated in the Policies and Procedures.
Meet regularly with Care Management Supervisor (individual and group).
Attend morning and weekly team meetings as scheduled.
Follow-up with the plan(s) developed in each meeting.
Facilitate education of consumer and/or involved collaterals to psychiatric diagnosis and appropriate treatment options.
Respond to urgent/crisis consumer needs as appropriate to position with assistance of supervisor, crisis services, and clinic staff by developing plans and interventions
Develop and maintain relationships within family unit and friends.
Ensure timely and appropriate documentation as required by the Agency.
Develop and maintain community relations through prompt follow through with contacts.
Complete individualized review (concurrent review) based on consumer’s needs to be provided to payor.
Participate in rotation to facilitate daily group activities for consumers involved with CTT.
All duties associated with Care Manager I.

Requirements

What you’ll need

Bachelor’s degree (B.A., B.S.) in Mental Health related field.
Valid Tennessee Driver’s License
Acceptable Motor Vehicle Report (MVR)
Acceptable Criminal Background Investigation
Personal Automobile Insurance

Benefits

Comp & perks

Medical Insurance/Prescription Drug Coverage
Health Savings Account
Dental Insurance
Vision Insurance
Pet Insurance
Basic Life and AD&D Insurance
Short- & Long-Term Disability
Supplemental Life Insurance
Cancer Insurance
Accident Insurance
Critical Illness Insurance
403b - Retirement Plan
Calm App for medication and mental health
Gym membership discounts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

care managementcrisis interventionindividualized service planningdocumentationassessmentreferral linkageproductivity standardsconcurrent reviewgroup facilitationcommunity relations

Soft Skills

advocacyrelationship buildingcommunicationteam collaborationproblem-solvingorganizational skillsempathytime managementleadershipeducation facilitation