Menace Media Network

CRM Manager

Menace Media Network

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Design and launch multi-stage user journeys and trigger-based communication flows across all channels
  • Own bonus & promo logic end-to-end: calculate cost, expected value, risk, then configure it inside the platform
  • Build deep audience segmentation and keep it clean, validated, and exclusion-aware
  • Create CRM copy and build templates across email, push, SMS, and in-app channels
  • QA everything before it goes live: rendering, personalization, journey logic, bonus mechanics
  • Run A/B tests, track OR/CTR/CVR/deliverability, and turn data into weekly/monthly reports
  • Maintain docs, naming conventions, and the internal knowledge base

Requirements

  • Hands-on experience with Customer.io (or similar CRM platforms) + BI/BO tooling
  • Strong understanding of bonus mechanics and promo economics
  • Ability to both write the copy and build the flow no hand-offs needed
  • Analytical mindset: you don't just launch, you measure
  • Experience with A/B testing and lifecycle performance analysis
  • Comfortable working cross-functionally with product, design, and support
  • Bonus: competitive CRM analysis and strategic input on funnel development
Benefits
  • A startup heart with holding-level ambition: we grow fast and think big.
  • True work autonomy: freedom to experiment, test, fail, and scale what works.
  • Zero outdated rules: no “because we’ve always done it this way” mindset; we challenge norms every day.
  • Flexible full-time setup: core hours (11–16 CET) for collaboration, the rest of the day you organize your way, keeping your manager in the loop.
  • Day-off policy that respects real life: work should support life, not the other way around.
  • Culture of care: we look after people, not just projects or metrics.
  • Space to grow with the company: as we expand, so do your roles, skills, and responsibilities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
A/B testingdata analysisbonus mechanicspromo economicsCRM copywritinguser journey designaudience segmentationtrigger-based communicationlifecycle performance analysisreporting
Soft Skills
analytical mindsetcross-functional collaborationattention to detailcommunicationorganizational skills