MENA Alliances

Community Manager

MENA Alliances

part-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Manage and maintain the Circle community platform (spaces, permissions, navigation).
  • Support member onboarding and provide technical support when needed.
  • Set up and optimize workflow automations such as onboarding sequences and notifications.
  • Organize and support 1–2 community events per month including scheduling and follow-ups.
  • Document standard operating procedures for community workflows.
  • Test courses and learning content to ensure a smooth user experience.
  • Monitor course completion rates and identify improvement opportunities.
  • Collect member feedback through surveys, polls, and direct conversations.
  • Recommend improvements to enhance the learning experience and participation.
  • Encourage participation through posts, discussions, and member interactions.
  • Design and run engagement activities such as community prompts, challenges, Q&A sessions, and peer circles.
  • Reach out to inactive members to encourage participation.
  • Track engagement trends and experiment with new engagement strategies.
  • Help maintain a safe, inclusive, and positive community environment.
  • Reinforce community values, guidelines, and purpose across interactions.
  • Provide monthly insights on community engagement and member sentiment.
  • Assist with moderation and escalate sensitive issues when needed.

Requirements

  • Experience managing online communities or digital platforms.
  • Strong communication and interpersonal skills.
  • Ability to engage and support community members effectively.
  • Organized and proactive with attention to detail.
  • Comfortable working with online tools and learning new platforms.
  • Experience with Circle platform or community platforms is a plus.
Benefits
  • Flexible working hours (approximately 15 hours per week).
  • Fully remote role – work from anywhere.
  • Gain hands-on experience managing a global online ecosystem and learning platform.
  • Direct collaboration with the Founder and community leadership
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
workflow automationcommunity managementcourse testingdata analysisevent organizationstandard operating procedures documentationmember feedback collection
Soft Skills
communicationinterpersonal skillsorganizationproactivityattention to detailengagementsupport