Customer Service Representative
meistro GmbH
full-time
Posted on:
Location Type: Hybrid
Location: 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Point of contact for our customers – You handle day-to-day inquiries in a friendly, solution-oriented manner and with a strong service mindset — via phone and in writing.
- Customer retention instead of cancellations – You identify opportunities to win back customers who are canceling and implement targeted measures to increase customer loyalty and satisfaction, including complaint management.
- Offer management in the energy market – You calculate and prepare customized electricity and gas offers in the relevant systems — quickly, accurately and market-oriented.
- Contract management & master data maintenance – You support our existing customers throughout the entire contract lifecycle, maintain contract and customer data, and ensure smooth processes.
- Renewal and development of existing customers – You actively support customers beyond the contract term and identify opportunities for contract renewals or further development of the partnership.
Requirements
- You have completed vocational training in a commercial/business field (e.g., office administrator or similar).
- Ideally you have initial experience in sales or customer service — preferably in the energy industry.
- You demonstrate a strong service orientation, reliability and an empathetic demeanor.
- You enjoy direct customer contact — you approach people openly, friendly and solution-oriented.
- You are proficient with MS Office and eager to learn new programs and tools.
- As a team player, you are communicative, organized and able to work independently and take responsibility.
Benefits
- Remote work: Flexible working is standard.
- Modern headquarters in Ingolstadt: Enjoy an inspiring workplace with state-of-the-art facilities, a relaxation room with a massage chair, an urban rooftop terrace and an impressive view over Ingolstadt, including the #Donautower.
- Individual development: Together we will develop a tailored training plan that fits you and your role perfectly.
- Top-quality equipment: You will receive everything you need for efficient work from day one.
- Security & benefits: We provide for your future with a company pension plan and disability and accident insurance that go beyond statutory requirements — so you can look ahead without worries.
- Events & culture: We regularly invite you to special events, monthly cultural meals and inspiring gatherings to strengthen team spirit and create memorable moments together.
- Additional benefits: Do you have specific wishes or ideas? We are open to suggestions and do everything we can to support and retain our employees long-term.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
contract managementoffer managementcustomer data maintenancecomplaint managementcustomer retention strategiessales experiencecustomer service experience
Soft skills
service orientationreliabilityempathycommunicationorganizationindependenceresponsibilityteam playersolution-oriented approachfriendliness
Certifications
vocational training in commercial/business field