VIP Account Manager

Mega Block Gaming

VIP Account Manager responsible for managing relationships with mid to high-value players in a remote-first digital marketing agency. Contributing to brand growth and player retention strategies in the iGaming industry.

Posted 5/21/2026full-timeRemote • 🌎 Anywhere in the WorldMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Web3

About the role

Key responsibilities & impact

Handle mid to high-value player accounts within a personal portfolio
Cultivate personal relationships with VIPs, ensuring exceptional experiences
Serve as the first point of contact for VIP inquiries and issues
Identify and retain existing players through tailor-made rewards and bonuses
Report on portfolio activities and contribute to brand growth
Liaise with internal teams to address player requests and issues
Analyze player portfolio performance and identify new potential VIPs
Communicate special offers and promotions to VIPs
Stay updated on CRM/Community campaigns and industry trends

Requirements

What you’ll need

Min 3 years experience in iGaming VIP Account Management, preferably in web3 (crypto) casino and sportsbook operations
Fluent in English with excellent communication skills, both written and verbal
Basic understanding of crypto tokens
Strong data analysis skills are essential for this role
Top-level customer service skills, including an analytical view and anticipation of the player’s needs, in order to perform tailored and adequate follow-up on a continued basis
Fluency in additional languages is desirable but not a must, ideally German and French

Benefits

Comp & perks

A global and dynamic work environment, working with some of the best industry talent in the world
A company full of personal growth opportunities, where you'll be trusted to work autonomously, in a down-to-earth and collaborative, non-corporate style atmosphere
A choice of work locations. We are a remote-first company with colleagues all over the world
Flexible working. We're all human, and life throws challenges in all shapes and sizes
Understanding, flexibility, and trust in where, when, and how we work to make MBG stand out from the crowd
Rest and recharge with plenty of time off throughout the year
A competitive compensation package, reviewed regularly

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysiscrypto tokensiGaming VIP Account Managementweb3casino operationssportsbook operations

Soft Skills

communication skillscustomer service skillsrelationship buildinganalytical thinkinganticipation of needs