Medica Group

Reporter Relations Representative

Medica Group

full-time

Posted on:

Location Type: Hybrid

Location: Hastings • 🇬🇧 United Kingdom

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Salary

💰 £25,462 per year

Job Level

Mid-LevelSenior

About the role

  • Responsible for up to 50 contracted Doctors (Reporters) at any one time
  • Liaise with reporters about shift patterns, dropped shifts and working extra hours
  • Ensure reporters have the best reporting experience and act as their 'voice'
  • Liaise with other departments across Medica to minimise downtime in reporting
  • Maximise productivity and revenue by reducing reporting downtime
  • Work to KPIs and targets; operate under pressure when required
  • Maintain accurate administration and IT records related to reporter rostering and shifts

Requirements

  • Customer service experience
  • High level of accuracy and attention to detail
  • Excellent written & verbal communication skills
  • Ability to handle sensitive or confidential information competently
  • Experience with stakeholder management within a business
  • Excellent time management
  • Experience managing your own workload and working independently
  • Strong administration skills and IT literacy
  • Evidence of working in a fast-paced environment
  • Excellent problem-solving skills
  • Right to work in the UK (We are unable to provide sponsorship)
  • Able to commute to Hastings 2 days a week
  • Comfortable working in a KPI/target driven environment and under pressure
Benefits
  • Flexible and Hybrid working
  • A company culture that promotes work-life balance
  • Commitment from employers to continued learning and development
  • Access to Employee Assistance Programme
  • Annual Bonus
  • Enhanced holiday allowance + bank holidays
  • Group Life Assurance
  • Pension
  • Social events
  • Sick pay
  • Cycle to Work scheme
  • Access to free and regular personal development & wellbeing events

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer serviceattention to detailwritten communicationverbal communicationstakeholder managementtime managementindependent workadministration skillsproblem-solvingability to handle confidential information