Customer Performance Manager

Mechanical Repair and Supply

Customer Performance Manager in the military & defense technology space managing client relations. Expanding business with existing customers and coordinating between internal teams.

Posted 5/2/2026full-timeKanata • 🇨🇦 CanadaJuniorMid-Level💰 CA$67,000 - CA$72,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage existing customer base and expand business with them
Act as the “Voice of the Customer”, translating requirements to internal teams
Develop strong and trusted relationships with customers
Create strategies and implement tactical plans to increase account penetration
Provide Management with regular updates and define on-going strategies

Requirements

What you’ll need

University Degree or College Diploma in a related discipline (Business Administration, Production Control, etc.)
2+ years of account/customer program management experience with products and services in defense or manufacturing environment
Track record of responding to client needs with compelling proposals
Proven track record of moving quickly and delivering results in an entrepreneurial environment
Experience using ERP & CRMS systems
Proficiency with Excel, analytics, and ability to tell a story using data

Benefits

Comp & perks

competitive compensation package
flexible work environment
supportive colleagues
opportunities to advance your career and learn from industry experts

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementcustomer program managementdata analyticsproposal developmentstrategic planningtactical planningresults delivery

Soft Skills

relationship buildingcustomer advocacycommunicationentrepreneurial mindset

Certifications

University DegreeCollege Diploma