Quality Control Analyst

mcfa

Quality Control Analyst supporting energy efficiency program in New Jersey. Ensuring data integrity, quality assurance, and collaboration with internal teams and stakeholders.

Posted 7/26/2026full-timeNewark • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills in data analysis and quality control, with proficiency in Microsoft Excel for exception reporting and data accuracy. Capable of effective communication and collaboration across diverse teams and stakeholders to ensure adherence to program guidelines and continuous improvement.

Highest-signal resume keywords

Data AnalysisMicrosoft Excel ProficiencyQuality Control CoordinationCustomer Relationship Management (CRM)Effective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisException ReportingQuality ControlForecastingDocumentationMathematical ModelsPipeline Data AnalysisPresentation DevelopmentRecord-KeepingTrend Identification

Soft Skills

Attention to DetailTeam CollaborationTime ManagementOrganizational SkillsCustomer Satisfaction Commitment

Tools & Technologies

Microsoft ExcelCustomer Relationship Management (CRM)PowerPoint

Industry Keywords

Energy EfficiencyTrade AlliesQuality AssuranceQuality ControlCompliance Issues

About the role

Key responsibilities & impact

Serve as the program admin and quality-control point of contact for escalated project matters, executive complaints, sensitive Trade Ally concerns, and client requests that require coordinated investigation and follow-through.
Coordinate escalated matters with the client by gathering and validating the relevant facts, identifying the appropriate internal owners, documenting decisions and dependencies, communicating status, and tracking corrective actions through confirmed resolution.
Run and maintain Excel-based exception reports to proactively identify missing documentation, duplicate submissions, out-of-range inputs, cost or savings anomalies, and other data quality concerns.
Analyze project pipeline data to identify trends, outliers, and potential compliance issues; escalate findings and recommend corrective actions to TRC management.
Collaborate with TRC management to define, refine, and standardize QA/QC review parameters across the energy efficiency program portfolio.
Coordinate with the client's QA/QC team to align on review standards and continuous improvement initiatives.
Serve as a point of contact for new Trade Allies (contractors), addressing inquiries, resolving escalations, and ensuring adherence to program guidelines.
Support short- and long-term forecasting of program production and goal attainment through pipeline data analysis.
Document QC findings clearly, escalate issues timely, and recommend corrective actions to improve project accuracy and consistency.
Develop and present PowerPoint presentations to management detailing QC findings and trends.
Coordinate with internal project teams, planning/reporting teams, outreach staff, management, Trade Allies, and the client QA/QC team to align on requirements, resolve issues, and maintain consistent review standards.
Collaborate cross-functionally with internal project, planning, and management teams to ensure data accuracy and consistency.
Learn, understand, and apply energy efficiency principles and mathematical models.
Provide timely client support with commitment to customer satisfaction.
Apply appropriate principles, theories, and concepts to complete assignments within timeframe required.
Participate in and deliver internal and external trainings.
Participate in and attend Trade Ally events and trainings.

Requirements

What you’ll need

Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education, with up to 5 years of professional experience.
Ability to attend site visits throughout the State of New Jersey.
Strong computer and record-keeping skills: proficiency in MS Excel and use of Customer Relationship Management (CRM).
Strong attention to detail and commitment to data accuracy.
Strong proficiency in Microsoft Excel, including pivot tables, exception reporting, and data analysis.
Excellent oral and written communications skills.
Team player with a positive attitude and ability to work effectively across different teams.
Ability to work with culturally diverse customers and contractors effectively and respectfully.
Excellent time management and organizational skills.

Benefits

Comp & perks

Must have reliable transportation.
Must have a valid driver’s license and a clean driving record.
Responsible for maintenance and fees of the transportation vehicle.