Senior Technology Change and Communications Analyst

McDermott Will & Emery

Senior Technology Change and Communications Analyst at McDermott Will & Schulte managing communication and learning for technology projects. Responsible for user adoption and training initiatives across the firm.

Posted 5/15/2026full-timeChicago • Florida, Illinois, Texas • 🇺🇸 United StatesSenior💰 $93,000 - $136,000 per yearWebsite

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Responsible for the analysis, development and delivery of successful communication and learning programs in support of Firm technology projects.
Utilizes a variety of communication and training methodologies to ensure the best user experience and optimum adoption of new software and processes.
Helps guide the firm’s personnel through change.
Serves as change agent and advocate for end users in the delivery of IT business change initiatives.
Works closely with core team to learn and understand project requirements in depth, and acts as subject matter expert.
Composes IT communication and training campaigns, in support of IT projects and change initiatives.
Analyzes and reports on application configurations and settings to ensure optimum end user experience.
Conducts extensive product testing and delivers detailed feedback throughout entire project life cycle.
Creates and delivers training materials, outlines, visual aids, digital guides, eLearning videos, recorded sessions, and communications based on project needs and user feedback.
Focuses on new and innovative methods of training delivery to cater for frequently changing and new technology.
Creates user acceptance documentation, focusing on user requirements and impact of change.
Conducts user feedback analysis sessions and compiles project feedback surveys.
Assists with coaching other team members as needed.

Requirements

What you’ll need

Bachelor's degree preferred
At least eight (8) years of related work experience
Excellent analytical skills
Creative thinker
Background knowledge of change and project management protocols advantageous
Advanced knowledge of Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, OneDrive, and SharePoint)
Advanced knowledge of eLearning software, including video creation and online training tools
Advanced knowledge of desktop productivity and document management software
Experience with macOS preferred
Excellent written and verbal communication skills
Strong organizational skills
Strong motivational, presentation and people skills
Strong relationship-building capabilities
Ability to prioritize and work effectively in a fast-paced and changing environment
Ability to work flexible and/or fluctuating work hours
Ability to work independently and under own direction and initiative
Ability to learn new concepts and skills quickly
Occasional travel required.

Benefits

Comp & perks

A firm where everyone belongs: Our award-winning culture prioritizes warmth and authenticity — we encourage you to be yourself!
Enthusiasm for all perspectives: We’re smarter and stronger when everyone has a voice and a seat at the table.
Support to feel your best and do your best: Wellness is integral to building a successful career and a rich life.
Generous compensation packages that recognize hard work and excellence.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

communication methodologiestraining methodologieschange managementproject managementuser acceptance documentationproduct testinganalytical skillseLearning softwarevideo creationMicrosoft 365

Soft Skills

creative thinkingwritten communicationverbal communicationorganizational skillsmotivational skillspresentation skillsrelationship-buildingprioritizationindependenceadaptability