Desktop Administrator

MBH Architects

Desktop Administrator providing IT support for MBH Architects in New York City Office. Responsible for troubleshooting, on-boarding, and managing IT supplies to maintain system performance.

Posted 5/1/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $95,000 per yearWebsite

Tech Stack

Tools & technologies

ITSMMacOS

About the role

Key responsibilities & impact

Troubleshoot software and hardware end-user issues utilizing the team’s ticketing system
Push routine software updates and patches for both PC and Mac products to maintain security and performance
Set up new hires for success through deployment of equipment, software, and server access; lead comprehensive IT onboarding meetings with new hires
Offboard employees by revoking systems access, updating security protocols, and collecting firm equipment
Manage physical workspace logistics through computer and phone equipment moves, desk height adjustments, and ergonomic equipment installations
Procure and manage IT supplies such as printers, laptops, computer parts, peripherals, and ergonomic equipment; maintain real-time inventory of hardware and software assets
Prepare A/V capabilities and provide technical support for critical presentations and firm-wide meetings

Requirements

What you’ll need

Experience managing IT helpdesk ticket lifecycles and prioritizing requests in a fast-paced environment
Direct experience working within modern ITSM or Service Desk systems to track, document, and report on IT tasks
Excellent customer service including the ability to communicate technical solutions clearly and empathetically to users of all technical skill levels
Advanced knowledge of MS Office 365 administration, including Outlook and Teams
Hands-on experience with disk imaging tools and the automated deployment of standardized OS builds
Ability to clearly document technical processes through concise user guides and internal SOPs to build a robust knowledge base
Experience with MacOS is nice to have

Benefits

Comp & perks

100% Paid Employee Medical, Dental, and Vision Insurance
401k Profit Sharing
Paid Holidays, Vacation, Volunteer, and Sick Time Off
Professional development stipend
LinkedIn Learning and Hone classes
Hybrid work stipend, office snacks, and monthly lunches
Commuter Benefits
Flexible Spending Accounts
Company sponsored Life, AD&D, and Disability Insurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingsoftware updateshardware managementIT onboardingoffboardingIT helpdesk managementITSMdisk imagingOS deploymentMS Office 365 administration

Soft Skills

customer servicecommunicationdocumentationempathyorganizationprioritization