IT Support Technician

Maxtec

Providing professional technical support for user workstations and laptops in a leading gaming company. Troubleshooting issues and ensuring proper software configurations on company systems.

Posted 5/26/2026full-timeCape Town • 🇿🇦 South AfricaJuniorMid-LevelWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

desktop supporttroubleshootinguser rights managementhardware diagnosissoftware installationWindows 10Windows 11Macnetworkingprinter support

Soft Skills

strong communication skillscollaborative teamworkproject managementattention to detailadaptabilityproblem-solvingtime managementcustomer servicekeen learnerability to work shifts

Tools & Technologies

IntuneJira Service ManagementTeamsGrafanaKibanaNagiosOffice365ExchangeMicrosoft EntraActive Directory

Certifications & Qualifications

A+AZ-900

Industry Keywords

IT qualificationdesktop support environmentcorporate applications supportcall center applications supportinfrastructure monitoringescalation of alertscross-functional teamsdynamic environmentshardware replacementDell products

Tech Stack

Tools & technologies

Grafana

About the role

Key responsibilities & impact

Installing, Configuring, Maintaining and Troubleshooting of user workstations, laptops on company infrastructure.
Ensuring correct software is loaded onto the user’s machine before delivery.
The use of Intune and the understanding of the processes and general functionality of it.
Front Line Desktop Support via Chat Support or Jira Service Management initiated requests
Troubleshoot problems via Teams, in-person remote desktop technologies
Company Infrastructure monitoring and proper escalation of alerts on systems like Grafana, Kibana and Nagios
Office365, Exchange on-prem and Exchange365 experience.
Microsoft Entra and Active Directory administration.
User Rights Management via group membership changes in Active Directory and Entra
Corporate and Call Centre applications support, troubleshooting and issue escalation
Knowledge and experience on Windows 10, 11 and Mac
Ability to diagnose and fix Hardware problems, ability to replace hardware parts.
Exposure and knowledge of Printers, Networks, WI-FI, Bluetooth, Hard-drives and laptop internals
Good knowledge of Dell products
Keen learner, able to apply new technologies/methods as they become available.

Requirements

What you’ll need

IT Qualification in A+ and AZ-900
Minimum of 2 years’ experience in IT. Preferably in a desktop support environment
Valid driver’s license and own vehicle
Ability to work shifts
Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
Exceptional attention to detail, ensuring high standards of quality in all outputs
Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations

Benefits

Comp & perks

Supergrowth is real here.
Our learning and development programmes give you the tools, training and opportunities to level up fast.
Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.
Support that has your back. Our Employee Assistance Programme offers resources for you and your family.
Group Life Cover
Funeral Fund Benefit
Income Continuation Benefit
Medical Aid Subsidy
Retirement Annuity Subsidy