Business Analyst

MARTENS & PRAHL Versicherungskontor GmbH & Co. KG (Holding)

Business Analyst providing technical support for insurance brokerage software in Lübeck. Involved in software maintenance, digitization, and client process optimization.

Posted 6/15/2026full-timeLübeck • 🇩🇪 GermanyMid-LevelSenior💰 €50,000 - €60,000 per yearWebsite

About the role

Key responsibilities & impact

You are responsible for the technical and application-related support for the broker management program (AMS) and act as an interface between partner companies (insurance brokers) and the software vendor (Assfinet).
Provide technical support and troubleshoot issues with the AMS system.
Software maintenance and system administration of partners' AMS systems, including overseeing updates.
Support the ongoing digitization and optimization of our partners' processes.
Manage DMS (document management system) outsourcing for partner companies.
Test and approve new builds and major changes.
Conduct on-site appointments at partner companies.

Requirements

What you’ll need

You have a degree in business administration/economics or a completed vocational qualification as an IT systems management specialist or IT specialist, with several years of professional experience in the insurance sector.
Alternatively, you have vocational training as an insurance clerk or as a clerk for insurance and finance.
You have basic business administration knowledge and ideally experience in process management.
You have a strong IT affinity and are confident using Office 365.
You are comfortable working independently, taking initiative, and making decisions.
You have a strong quality awareness and a detail- and solution-oriented working style.
Customer and service orientation are top priorities for you.
You are willing to spend part of your working time in the field (on-site visits).

Benefits

Comp & perks

"New Work" is nothing new to us: we have flat hierarchies and short decision-making paths.
We believe it's important that employees can balance work and personal life.
Therefore we offer various flexible working arrangements.
Sustainability is important to us.
We promise a good working atmosphere in a great team where cooperation is genuine, doors are open and colleagues are helpful.
We guarantee comprehensive support during onboarding, and afterwards our MARTENS & PRAHL Academy offers individual training and development opportunities.
Our bright, centrally located offices with modern workstations are easily accessible by car and public transport.
Catering is provided: water, coffee, tea and fruit are available free of charge; various restaurants and shops are within walking distance.
Hanse Fit: You have the option to use a variety of sports providers with a membership — and we subsidize the fee.
Regular after-work events where we get together to have fun outside of work and strengthen team spirit.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingsoftware maintenancesystem administrationprocess managementquality awarenesssolution-oriented working style

Soft Skills

independent workinitiativedecision makingcustomer orientationservice orientationattention to detail

Certifications

degree in business administrationdegree in economicsvocational qualification as IT systems management specialistvocational training as insurance clerkvocational training as clerk for insurance and finance