People Operations and Office Manager
Finary
Client Operations Manager
Mars United Commerce
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 $73,910 - $116,380 per year
Job Level
Mid-LevelSenior
About the role
- Ensure that the team operates in a highly efficient manner while maintaining the highest quality standards
- Support the Operations Director and team by managing scoping and establishing processes and ways of working to consistently deliver a best-in-class product and service
- Assist Operations Lead and Client Lead with annual scope development and custom scope enhancements
- Own staff allocation and budget reports and manage scopes to ensure team is both funded and reports at 90% billable
- Support the building of tools to assist in the scoping process (e.g., AI/Marilyn integration)
- Help implement new roles or ways of working to meet client needs
- Coordinate and recap weekly meetings to discuss present and future issues/updates
- Support Operations Lead and Client Lead in developing and contributing to QBRs
- Execute solutions to resolve issues and work closely with Operations Lead and New Business lead on RFI/RFP responses
- Coordinate agenda and content for VP team meetings and work with Project Management on monthly financial updates
- Optimize funding/utilization based on monthly reports
- Help onboard new team members and Clients and deploy training to improve overall productivity
- Schedule and participate in ongoing best practices forums
Requirements
- Bachelor’s degree in advertising, marketing, business or related field
- 3+ Years of marketing or Operations experience
- Agency or project management experience preferred
- Interest in the Operations discipline
- Experience in Shopper Marketing is a plus
- Proficiency in Word, Excel and PowerPoint
- Ability to manage time, adhere to strict timelines, multitask and work well under pressure
- Ability to support with Client Operations and Procurement
- Detail Oriented
- Proactive nature in the seeking of work/responsibility
- Dependability in execution of work and as member of assigned team
- Enthusiastic, solution-oriented attitude in accepting work/new challenges
- Desire to learn all aspects of the assigned client scope of work and tactics
- Effective interpersonal skills working well across functions
- Conscientious work ethic
- Must reside within a commutable distance to the Mars United Commerce New York office
