Marpai Administrators LLC

Account Executive

Marpai Administrators LLC

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $85,000 - $125,000 per year

Job Level

Mid-LevelSenior

About the role

  • Provide account management services and consulting to a book of business of Marpai clients.
  • Maintain positive relationship with customers, brokers and business partners while ensuring satisfaction with Marpai services, monitor and maintain service level expectations, and perpetuate a best in class reputation.
  • Develop and maintain annual Client Strategy Plans
  • Deliver and present client utilization and other data reporting
  • Communicate essential information, updates, critical processes and integrations in an articulate and highly professional manner, both verbal and written
  • Obtain signatures for critical legal, compliance, contractual or other documents required
  • Key point of contact for client and broker through implementation and renewal
  • Manage and maintain information within the CRM platform
  • Proactively engage client/broker in discussion involving new products and services
  • Refresher training for client/broker on our client/member portals
  • Provide interpretation and recommendations related to reports that Marpai provides to customer on an ongoing basis.
  • Attend open enrollment, health fair, on-site client/broker meetings as needed
  • Effectively renew their book of business.
  • Work with customer service teams to resolve VIP and other escalated service issues.
  • Remain current on trends and industry knowledge establishing self as subject matter expert
  • Technically savvy, proficient in all MS Office products preferably with advanced Excel skills
  • Other duties as required

Requirements

  • Minimum 5 years of account management experience with results in the TPA or benefits industry
  • Four-year college degree preferred, or experience equivalent is preferred
  • Active State Health agent license ideal
  • Strong verbal and written communication skills to effectively and accurately execute duties
  • Exceptional customer service and relationship skills to ensure timely response, effective resolution and build consensus
  • Thorough understanding of stop loss contracts and renewal process
  • Dedicated follow up skills leading to timely and effective completion of duties and resolution of tasks
  • Superior organizational skills and attention to detail enabling efficient, effective and comprehensive solutions/resolution
  • Flexibility in work schedule to meet demands of clients and colleagues as well as meet deadlines consistently
  • Broad knowledge and understanding of broker and consultant channels and competitive market leading to success in those related channels.
  • Able to work independently in a fast paced environment
Benefits
  • Generous PTO
  • Medical and Prescription
  • Health and Wellness Programs
  • EAP
  • FSA / HSA / Dependent Care
  • Dental
  • Vision
  • Life and Disability
  • STD/LTD
  • Voluntary Benefits: Critical Illness, Accident, Hospital
  • 401k with Employer Match
  • LegalShield
  • Identity Theft Protection

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementdata reportingCRM managementstop loss contractsrenewal processadvanced Excel skillsclient strategy planningclient trainingproblem resolutionsubject matter expertise
Soft skills
verbal communicationwritten communicationcustomer servicerelationship managementorganizational skillsattention to detailflexibilityindependencetimely follow-upconsensus building
Certifications
State Health agent license