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ServiceNow Business Analyst / Project Manager
MarkonServiceNow Business Analyst driving business process improvements for intelligence community customer. Supporting strategic planning and operational process enhancements in a consulting firm.
Posted 5/20/2026full-timeFairfax • Virginia • 🇺🇸 United StatesSeniorLead💰 $160,000 - $185,000 per yearWebsite
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
business process improvementworkflow managementprogram documentationreport developmentdashboard creationrequirements gatheringrisk managementstakeholder engagementoperational analysisprocess standardization
Soft Skills
organizational skillsanalytical skillscommunication skillsmeeting coordinationmulti-priority management
Tools & Technologies
ServiceNowMicrosoft Office SuiteWordExcelPowerPointOutlook
Certifications & Qualifications
TS/SCI clearancePolygraph
Industry Keywords
government programmatic activitiessystems integrationstrategic planningoperational supportprogram execution
Tech Stack
Tools & technologiesServiceNowTypeScript
About the role
Key responsibilities & impact- Support ServiceNow-related business process improvement and workflow management activities
- Assist with strategic planning, program execution, and operational support efforts
- Gather and document business requirements and coordinate with technical and operational stakeholders
- Develop and maintain program documentation, reports, dashboards, and executive briefings
- Coordinate meetings, schedules, agendas, action items, and program review activities
- Support work-plan development, progress tracking, and risk management efforts
- Conduct training and stakeholder engagement sessions to support process adoption and organizational transition
- Analyze operational processes and recommend improvements to increase efficiency and standardization
- Support corporate action tasking and documentation efforts for leadership and external stakeholders
Requirements
What you’ll need- Active TS/SCI clearance with Polygraph required
- Bachelor’s degree in Business, Information Systems, Management, or related field required and 8+ years of experience
- Experience supporting ServiceNow initiatives, workflow management, or business process improvement efforts
- Experience supporting Government programmatic activities or systems integration efforts
- Experience gathering business requirements and coordinating across stakeholder groups
- Experience developing presentations, reports, dashboards, and program documentation
- Strong organizational, analytical, and communication skills
- Experience with planning, meeting coordination, and progress tracking
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Familiarity with ServiceNow platform capabilities and operational workflows preferred
Benefits
Comp & perks- Medical
- Dental
- Vision
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- EAP
- Training and Tuition Assistance
- Paid Time Off
- Holidays