ServiceNow Business Analyst / Project Manager

Markon

ServiceNow Business Analyst driving business process improvements for intelligence community customer. Supporting strategic planning and operational process enhancements in a consulting firm.

Posted 5/20/2026full-timeFairfax • Virginia • 🇺🇸 United StatesSeniorLead💰 $160,000 - $185,000 per yearWebsite

Tech Stack

Tools & technologies

ServiceNowTypeScript

About the role

Key responsibilities & impact

Support ServiceNow-related business process improvement and workflow management activities
Assist with strategic planning, program execution, and operational support efforts
Gather and document business requirements and coordinate with technical and operational stakeholders
Develop and maintain program documentation, reports, dashboards, and executive briefings
Coordinate meetings, schedules, agendas, action items, and program review activities
Support work-plan development, progress tracking, and risk management efforts
Conduct training and stakeholder engagement sessions to support process adoption and organizational transition
Analyze operational processes and recommend improvements to increase efficiency and standardization
Support corporate action tasking and documentation efforts for leadership and external stakeholders

Requirements

What you’ll need

Active TS/SCI clearance with Polygraph required
Bachelor’s degree in Business, Information Systems, Management, or related field required and 8+ years of experience
Experience supporting ServiceNow initiatives, workflow management, or business process improvement efforts
Experience supporting Government programmatic activities or systems integration efforts
Experience gathering business requirements and coordinating across stakeholder groups
Experience developing presentations, reports, dashboards, and program documentation
Strong organizational, analytical, and communication skills
Experience with planning, meeting coordination, and progress tracking
Ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
Familiarity with ServiceNow platform capabilities and operational workflows preferred

Benefits

Comp & perks

Medical
Dental
Vision
Life Insurance
Short-Term Disability
Long-Term Disability
401(k) match
Flexible Spending Accounts
EAP
Training and Tuition Assistance
Paid Time Off
Holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business process improvementworkflow managementprogram documentationreport developmentdashboard creationrequirements gatheringrisk managementstakeholder engagementoperational analysisprocess standardization

Soft Skills

organizational skillsanalytical skillscommunication skillsmeeting coordinationmulti-priority management

Certifications

TS/SCI clearancePolygraph