Customer Account Manager

Markon

Financial Analyst / Customer Account Manager managing customer accounts and financial operations for an Intelligence Community customer. Serving as a liaison between finance teams and Government stakeholders to ensure compliance with SLAs.

Posted 5/9/2026full-timeFairfax • Virginia • 🇺🇸 United StatesSeniorLead💰 $160,000 - $185,000 per yearWebsite

Tech Stack

Tools & technologies

TypeScript

About the role

Key responsibilities & impact

Prepare, review, validate, and distribute billing statements, project plans, and Service Level Agreements (SLAs) to customers
Submit monthly invoices and provide customers with reports detailing spending against SLAs
Support customers by answering questions and assisting with business and financial processes
Coordinate with Other Government Agency customers regarding billing status and funding collection activities
Work closely with Finance teams to prepare and analyze SLAs, billing statements, and financial reports
Develop customer communications, communication plans, presentations, and written materials as needed
Run monthly ad hoc financial reports, metrics, and analysis
Review and approve timesheets as required
Maintain accurate financial records and ensure compliance with established processes and procedures
Collaborate with stakeholders to support financial management and customer account activities

Requirements

What you’ll need

Active TS/SCI clearance with Polygraph required
Minimum of 10 years of relevant experience in financial management, customer account management, or related support roles
Strong interpersonal, written, and verbal communication skills
Experience developing customer communications, reports, and presentations
Basic knowledge of project management principles and concepts
Knowledge of fee-for-service concepts and business models
Working knowledge of Government financial processing systems and tools, including Momentum, SLA Workflow, CAPTURE, and TITAN
Ability to interact effectively with customers and stakeholders at all organizational levels
Strong analytical, organizational, and problem-solving skills
Ability to manage multiple priorities and deadlines in a fast-paced environment
Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint.

Benefits

Comp & perks

Medical
Dental
Vision
Life Insurance
Short-Term Disability
Long-Term Disability
401(k) match
Flexible Spending Accounts
EAP
Training and Tuition Assistance
Paid Time Off
Holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial managementcustomer account managementproject managementanalytical skillsproblem-solving skillsreportingbilling statementsfinancial reportstimesheet reviewcompliance

Soft Skills

interpersonal skillswritten communicationverbal communicationorganizational skillsability to manage multiple prioritiesstakeholder interactioncustomer supportpresentation skillscollaborationfast-paced environment adaptability

Certifications

Active TS/SCI clearance with Polygraph