User Support Specialist

Markon

User Support Specialist supporting Virginia clients with software applications. Involves troubleshooting, debugging, and collaborating with developers in a team environment.

Posted 4/23/2026full-timeReston • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $150,000 per yearWebsite

Tech Stack

Tools & technologies

TypeScript

About the role

Key responsibilities & impact

Design, develop, troubleshoot, and debug complex software applications.
Passionate about programming, passionate about quality and enjoy communicating and working with end-users.
Work in a team environment.
Provide technical support for multiple applications (legacy and newly developed GOTS as well as COTS).
Build and maintain a deep understanding of functionality, configuration, and limitations of multiple applications.
Collaborate with application developers to identify and report defects, bugs, and other issues that impact application reliability and maintenance.

Requirements

What you’ll need

Active TS/SCI with Full Scope Polygraph (preferably from this client).
Minimum of three years of experience providing basic user and application administration support, including user account management and application configuration.
Associates and five or No degree and seven years related work experience.
Five years of experience drafting and maintaining technical systems documentation, especially in a custom software development context.
Five years of experience with workflow design and management.
Five years of experience performing user account administration and user access control.
Five years of experience with scripting languages; PowerShell or Bash scripting experience most valued.
Three years of experience triaging system errors for a database-driven information system.

Benefits

Comp & perks

Medical
Dental
Vision
Life Insurance
Short-Term Disability
Long-Term Disability
401(k) match
Flexible Spending Accounts
EAP
Training and Tuition Assistance
Paid Time Off
Holidays

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

software developmenttroubleshootingdebugginguser account managementapplication configurationtechnical systems documentationworkflow designuser access controlPowerShellBash scripting

Soft Skills

communicationteam collaborationpassion for qualityend-user interaction

Certifications

TS/SCI with Full Scope Polygraph