Close Support Technician

Markon

Close Support Technician providing technical support and problem resolution for Northern Virginia customers. Troubleshooting issues and managing access administration and performance across technologies.

Posted 4/21/2026full-timeChantilly • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $180,000 - $220,000 per yearWebsite

Tech Stack

Tools & technologies

TypeScript

About the role

Key responsibilities & impact

Providing in-depth support and problem resolution across a range of technologies, including access administration, hardware, software, and application performance
Troubleshooting issues for users across mainframe systems, LANs, PCs, and printers
Effectively analyzes customer requirements, coordinates with technical teams, and contributes to software upgrade implementations

Requirements

What you’ll need

Active TS/SCI with Full Scope Polygraph (preferrably from this client)
Minimum of six (6) years of experience specific to technical support, desktop and access administration
Bachelor's Degree related to specific skill from an accredited college or university
Associates degree eight (8) No degree + ten (10) years related work experience
Ability to engage in light/medium physical labor (lifting 20 lbs)
Demonstrated knowledge of Windows based PCs and common peripherals
Experience with SIP and PBX technology
Demonstrated knowledge of standard desktop hardware and software
Demonstrated knowledge of information security technologies and security guidelines
Server administration, maintenance, and user account management experience
Willingness to travel domestically on occasion

Benefits

Comp & perks

Medical
Dental
Vision
Life Insurance
Short-Term Disability
Long-Term Disability
401(k) match
Flexible Spending Accounts
EAP
Training and Tuition Assistance
Paid Time Off
Holidays

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportdesktop administrationaccess administrationtroubleshootingserver administrationuser account managementWindowsSIPPBXinformation security

Soft Skills

problem resolutioncustomer requirements analysiscoordinationcommunication

Certifications

TS/SCI with Full Scope PolygraphBachelor's DegreeAssociates Degree