Associate Client Representative

Mariani Landscape

Associate Client Representative managing client relationships for landscaping projects. Increasing department revenue by servicing maintenance clients needs and providing exceptional customer service.

Posted 7/10/2026full-timeLake Bluff • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Manage the client relationship, from the original sale through continued weekly maintenance
Serve as “One Point of Contact” for clients of the Maintenance department
Bring in new clients and increase department revenue by servicing the needs and requests of maintenance clients
Follow company policies, procedures, and work standards
Maintain established sales volume by keeping current with client needs, changing trends, and competitors
Initiate and attend all preliminary and subsequent Maintenance client presentations and meetings
Participate in onsite visits and walkthroughs with the client to ensure needs are being met
Inform clients of relevant issues regarding their property and involve them in relevant decision making
Follow the sales process
Manage all communication and correspondence with current and prospective clients
Recommend and advise clients on additional services or enhancements
Oversee and guide weekly maintenance and enhancements to ensure end result will exceed client expectations and enhance Mariani’s reputation
Assist in the scheduling of jobs with the Production Coordinators
Maintain accurate records and documentation
Initiate and approve all necessary work orders and change orders
Prepare proposals, renewals, and contracts using appropriate standard templates
Monitor the billing process and Accounts receivable
Work with the Crew Leaders to ensure any desires or information expressed by the client is completed accurately
Communicate with Administrative Support team, Accounting Team, Production Coordinators, and Crew Leaders as required to update project status
Work independently and within a team on special and nonrecurring as well as ongoing projects
Participate in weekly departmental and training meetings
Complete appropriate paperwork in a timely manner and ensure accuracy of all paperwork, including time-off requests, and other necessary information

Requirements

What you’ll need

2+ years sales experience, preferably in the landscape industry
Demonstrate exemplary knowledge of landscape terminology, plant materials, and installation techniques
Previous experience as a Client Representative, Production Coordinator, or Crew Leader preferred
Demonstrate a thorough understanding of the “Mariani” approach to Maintenance and follow Mariani standards
Ability to work in a team environment, and independently, including taking direction and constructive feedback from team members, as well as providing feedback to other team members
Demonstrate flexibility to perform duties wherever volume deems it necessary
Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of internal and external clients.

Benefits

Comp & perks

401(k) plan with company match
Medical insurance
Dental insurance
Vision insurance
FSA/HSA
PerkSpot
Long-Term Disability and Life Insurance
Paid time Off
Tuition Reimbursement (after one year of service)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Sales Process ManagementProposal PreparationWork Order ManagementAccounts Receivable MonitoringClient Presentations

Soft Skills

TeamworkFlexibilityConstructive FeedbackCommunication