Senior Platforms Engineer

Marathon Petroleum Corporation

Senior Platforms Engineer overseeing collaboration and AV platform performance at Marathon Petroleum Corporation. Ensuring system reliability while leading complex projects and optimizing infrastructure performance.

Posted 4/24/2026full-timeSan Antonio • Ohio, Texas • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

ITSMSwitching

About the role

Key responsibilities & impact

Owns the end-to-end platform lifecycle for collaboration & AV systems including standards, architecture, configurations, integrations, lifecycle refresh, and decommissioning
Identifies performance bottlenecks, conducts root cause analysis, and proposes and implements solutions to enhance platform & system performance and resource utilization
Establishes performance benchmarks, conducts capacity planning, and tracks service health to drive improvements that reduce risk, support burden, and technical debt
Collaborates with other teams, including junior engineers and cross functional teams to optimize infrastructure performance and activities
Contributes to the development and improvement of troubleshooting procedures, measures to minimize platform & system downtime, and documentation
Partners with vendor and AV system integrator technical support to drive for resolution
Leads and manages platform & system technical support activities and troubleshooting efforts, including handling escalated and complex issues
Performs advanced system tuning and optimization to maximize performance using IT Service Management practices
Collaborates with internal teams to enhance support processes and methodologies
Participates in future platform & system backup planning
Leads the design of disaster/system recovery and testing
Analyzes performance and utilization data to identify trends and patterns; provides recommendations for optimization and improvement; prepares comprehensive reports on infrastructure performance; and implements corrective actions to drive continuous system improvements
Leads the design and configuration of complex platforms & systems (including executive and specialized environments) that integrate with enterprise networking, identity, endpoint management, and security services, considering best practices and industry standards
Leads ongoing compliance with original design and configuration and corrects for deviation from standards
Translate business and user requirements to build and deploy highly available and scalable infrastructure solutions, conduct design reviews, and produce user experience diagrams in partnership with IT and Facilities
Evaluate emerging capabilities including AI and automation
Leads the creation and maintenance of a comprehensive knowledge base for platforms & systems, including troubleshooting guides, configuration documentation, and best practices
Promotes knowledge sharing culture by organizing training sessions, mentoring junior engineers, and encouraging cross-team collaboration

Requirements

What you’ll need

Bachelor’s Degree in Information Technology, related field or equivalent experience preferred
Five (5) years of relevant experience required
Strong knowledge of AV systems, collaboration endpoints, enterprise integration concepts (networking, identity, security) and working with system integrators and enterprise vendors required
Experience with modern device management concepts and platforms (e.g., Microsoft Intune, Teams Admin Center, Pro Management Portal) required
Experience with automation and scripting (e.g., PowerShell) required
AVIXA CTS or CTS-D certification preferred
Familiarity with Crestron and production switching/streaming technologies (e.g., OBS Studio, Vizrt TriCaster) preferred
Experience working within IT Service Management processes (incident, problem, change, asset) preferred.

Benefits

Comp & perks

access to health, vision, and dental insurance
paid time off
401k matching program
paid parental leave
educational reimbursement
discretionary company-sponsored annual bonus program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AV systemscollaboration endpointsenterprise integration conceptsautomationscriptingsystem tuningcapacity planningperformance optimizationdisaster recoverytroubleshooting

Soft Skills

collaborationmentoringleadershipcommunicationproblem-solvingknowledge sharingtrainingcross-team collaborationanalytical thinkingdocumentation

Certifications

AVIXA CTSAVIXA CTS-D