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Customer Experience Specialist
Manion, Wilkins & Associates Ltd.. Serve as the first point of contact for Plan Members and their healthcare providers.
About the role
Key responsibilities & impact- Serve as the first point of contact for Plan Members and their healthcare providers.
- Provide plan coverage information, explaining claims processes, and supporting customer inquiries.
- Manage multiple priorities efficiently while remaining focused and composed.
- Handle inquiries confidently and provide clear, accurate, and helpful responses.
Requirements
What you’ll need- 2+ years of experience in a customer-facing or call center environment.
- Post-secondary education.
- Strong communication and active listening skills.
- Excellent multitasking and time management abilities.
- Tech-savvy; comfortable using a variety of customer service software and systems.
- Able to work independently and within a team environment.
- Previous participation in an employee group benefits plan.
Benefits
Comp & perks- Enjoy a minimum of 3 weeks' vacation with our company-wide policy.
- Benefit from flex days to maintain a healthy work-life balance.
- Engage in wellness programs to support your well-being.
- Grow your skills and knowledge through our employee education program.
ATS Keywords
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Soft Skills
communication skillsactive listening skillsmultitaskingtime managementindependent workteamworkcustomer service