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Online Admissions Counselor
Manchester UniversityOnline Admissions Counselor guiding prospective and current students through their educational journey at Manchester University. Building relationships and promoting online programs from inquiry to enrollment.
About the role
Key responsibilities & impact- Recruit and engage prospective students for online undergraduate and graduate programs through phone, email, text, and virtual outreach.
- Guide applicants through the admissions process, providing personalized support from inquiry to enrollment.
- Conduct proactive follow-up with inquiries and applicants to encourage application completion and enrollment.
- Maintain accurate student records and communications within the CRM system.
- Collaborate with faculty, staff, alumni, and marketing partners to expand program awareness and support enrollment growth.
- Serve as a Success Advisor for new and returning students, helping them stay connected and on track toward their goals.
- Represent Manchester University at recruiting, community, and professional events.
Requirements
What you’ll need- Bachelor’s degree required.
- Strong interpersonal, communication, and customer service skills.
- Ability to build meaningful relationships with students, colleagues, and external partners.
- Excellent organization, time management, and attention to detail.
- Experience with CRM systems; Slate experience preferred.
- Prior admissions, recruitment, enrollment, or higher education experience is preferred.
- Commitment to fostering an inclusive and supportive learning environment.
- Valid driver’s license and willingness to travel as needed.
Benefits
Comp & perks- Inclusive, Values-Driven Culture – We respect every individual and foster integrity, compassion, and service.
- Work-Life Balance – Generous paid time off, holidays, and flexible scheduling.
- Competitive Pay & Benefits – Comprehensive health coverage, retirement contributions, and tuition remission.
- Professional Growth – Tuition-free classes, development opportunities, and scholarly engagement.
- Wellness & Perks – Discounted gym membership, caregiver leave, and employee assistance programs.
ATS Keywords
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Soft Skills
Communication SkillsOrganization SkillsTime ManagementAttention to DetailRelationship Building
Certifications
Valid Driver’s License