Seeking a Junior Support Analyst to manage scheduling and follow-up for installations, activations, migrations, and changes to internet links
Act as the focal point between customers, carriers, vendors, and technical teams
Validate technical information and monitor service orders from initiation to completion
Confirm schedules and keep systems up to date
Support the teams involved and prepare activity reports

Requirements

High school diploma (ongoing or completed college education is a plus)
Proficiency in Microsoft Office
Basic knowledge of networking and telecommunications (internet links, fiber, radio, dedicated links, broadband)
Familiarity with control systems (spreadsheets, internal systems, ITSM, ERP or similar)
Good verbal and written communication skills
Organized profile with attention to deadlines and schedules
Proactive and responsible
Ability to work in a team and strong interpersonal skills
Differentials:
Courses in IT and/or Telecom
Basic certifications or training in Networks, Telecom, or Technical Support

Benefits

Meal allowance (symbolic payroll deduction of R$1.00)
Health and dental insurance
Life insurance
TotalPass
Educational partnership
Pet care benefit (assistance for your pet's needs)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

basic knowledge of networkingbasic knowledge of telecommunicationsproficiency in Microsoft Office

Soft Skills

good verbal communication skillsgood written communication skillsorganizedattention to deadlinesproactiveresponsibleability to work in a teamstrong interpersonal skills

Certifications

basic certifications in Networksbasic certifications in Telecombasic certifications in Technical Support