Junior Support Analyst

Mamtech Tecnologia

Analista de Suporte Júnior coordinating internet setup and client engagements at Mamtech. Responsible for task validation, service order tracking, and system updates.

Posted 4/16/2026full-timeRemote • 🇧🇷 BrazilJunior💰 R$2,153 per monthWebsite

Tech Stack

Tools & technologies

ERPITSM

About the role

Key responsibilities & impact

Seeking a Junior Support Analyst to manage scheduling and follow-up for installations, activations, migrations, and changes to internet links
Act as the focal point between customers, carriers, vendors, and technical teams
Validate technical information and monitor service orders from initiation to completion
Confirm schedules and keep systems up to date
Support the teams involved and prepare activity reports

Requirements

What you’ll need

High school diploma (ongoing or completed college education is a plus)
Proficiency in Microsoft Office
Basic knowledge of networking and telecommunications (internet links, fiber, radio, dedicated links, broadband)
Familiarity with control systems (spreadsheets, internal systems, ITSM, ERP or similar)
Good verbal and written communication skills
Organized profile with attention to deadlines and schedules
Proactive and responsible
Ability to work in a team and strong interpersonal skills
Differentials:
Courses in IT and/or Telecom
Basic certifications or training in Networks, Telecom, or Technical Support

Benefits

Comp & perks

Meal allowance (symbolic payroll deduction of R$1.00)
Health and dental insurance
Life insurance
TotalPass
Educational partnership
Pet care benefit (assistance for your pet's needs)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

basic knowledge of networkingbasic knowledge of telecommunicationsproficiency in Microsoft Office

Soft Skills

good verbal communication skillsgood written communication skillsorganizedattention to deadlinesproactiveresponsibleability to work in a teamstrong interpersonal skills

Certifications

basic certifications in Networksbasic certifications in Telecombasic certifications in Technical Support