Customer Success Manager – Colocation
maincubes SECURE DATACENTERS
full-time
Posted on:
Location Type: Hybrid
Location: Frankfurt am Main • Germany
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About the role
- Primary customer contact for assigned customers from contract signing through contract end
- Onboard new customers in close collaboration with other departments
- Act as a liaison between Sales and other departments
- Improve contract quality at existing data centers
- Work with assigned customers on renewal options
- Support incoming leads and contribute to new opportunities
- Serve as the customer point of contact during regular review meetings
- Closely monitor outstanding items for assigned customers
- Collaborate with the Service Desk (e.g., regular coordination meetings)
Requirements
- Excellent communication skills in German and English
- Experience in the data center environment and with colocation products
- Technical understanding of colocation services (e.g., power, cooling, cabling, cabinets)
- High attention to detail and strong planning skills required
- Willingness to travel to customer meetings in Germany or the Netherlands
Benefits
- Attractive compensation, plus bonus and shift allowances
- Company pension scheme and employee savings plan
- 30 days of annual leave
- 20 days of workation
- A hybrid, highly flexible working environment
- Corporate benefits: employee discounts at numerous brands and online shops
- €50 monthly tax-free benefit via the Spendit card
- A diverse range of tailored training programs
- A secure long-term position with exciting development opportunities
- Strong team spirit with Christmas parties, team events and more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
colocation servicesdata center environmentpower systemscooling systemscablingcabinets
Soft Skills
communication skillsattention to detailplanning skills