Service Operations Manager

Magnolia Home Inspections

Service Operations Manager leading inspection teams with a focus on high-stakes environments at Magnolia Home Inspections. Committed to coaching, operational excellence, and strategic growth.

Posted 7/8/2026full-timeNashville • Tennessee • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Serve as a trusted coach and operational mentor for our inspection team, both individually and in group settings.
Help team members navigate setbacks, celebrate achievements, and grow in their craft.
Provide hands-on direction during high-stakes or fast-moving field conditions.
Create frameworks for feedback, accountability, and confidence building.
Own service execution across multiple assets, vendors, and field partners — ensuring all inspections meet or exceed Magnolia’s standards.
Implement preventive maintenance protocols and technical SOPs
Lead cross-functional collaboration with contractors and vendors to manage performance, quality, and cost.
Partner with our founder to:
- Translate feedback from the field into actionable initiatives.
- Drive strategic growth plans for education, compensation, and performance incentives.
- Troubleshoot systemic issues and recommend innovative field solutions.
- Align day-to-day operations with long-term vision and company culture.
Collaborate with the Sales Director to recognize performance milestones and promote team wins.
Contribute to expansion strategies, team growth planning, and long-term service innovation.
Be a culture builder: uphold the brand promise, foster trust, and inspire excellence.

Requirements

What you’ll need

7+ years of experience in service operations, building systems, inspections, or facility management.
Demonstrated success in team leadership, field coaching, or operational scaling.
Familiarity with property condition reports, inspection standards, or real estate due diligence preferred.
Strong budgeting, vendor management, and communication skills.
Technologically literate: able to operate or implement service platforms (e.g., CMMS, CRMs, or custom inspection tools).

Benefits

Comp & perks

Team Profit-sharing
Bonus for Revenue Growth
Health Insurance Stipend
Fuel and Mileage Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Service ExecutionBuilding SystemsInspection StandardsBudgetingProperty Condition Reports

Soft Skills

CoachingCommunicationCollaborationTrust BuildingProblem Solving