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Service Operations Manager
Magnolia Home InspectionsService Operations Manager leading inspection teams with a focus on high-stakes environments at Magnolia Home Inspections. Committed to coaching, operational excellence, and strategic growth.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in service operations and team leadership, with a focus on building systems and implementing preventive maintenance protocols. Proven ability to drive strategic growth and foster a culture of excellence through effective communication and collaboration.
Highest-signal resume keywords
Service Operations ManagementTeam LeadershipVendor ManagementPreventive Maintenance ProtocolsField Coaching
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service ExecutionBuilding SystemsInspection StandardsBudgetingProperty Condition Reports
Soft Skills
CoachingCommunicationCollaborationTrust BuildingProblem Solving
Tools & Technologies
CMMSCRMsCustom Inspection Tools
Industry Keywords
Facility ManagementReal Estate Due DiligenceOperational ScalingPerformance ManagementStrategic Growth Plans
About the role
Key responsibilities & impact- Serve as a trusted coach and operational mentor for our inspection team, both individually and in group settings.
- Help team members navigate setbacks, celebrate achievements, and grow in their craft.
- Provide hands-on direction during high-stakes or fast-moving field conditions.
- Create frameworks for feedback, accountability, and confidence building.
- Own service execution across multiple assets, vendors, and field partners — ensuring all inspections meet or exceed Magnolia’s standards.
- Implement preventive maintenance protocols and technical SOPs
- Lead cross-functional collaboration with contractors and vendors to manage performance, quality, and cost.
- Partner with our founder to:
- - Translate feedback from the field into actionable initiatives.
- - Drive strategic growth plans for education, compensation, and performance incentives.
- - Troubleshoot systemic issues and recommend innovative field solutions.
- - Align day-to-day operations with long-term vision and company culture.
- Collaborate with the Sales Director to recognize performance milestones and promote team wins.
- Contribute to expansion strategies, team growth planning, and long-term service innovation.
- Be a culture builder: uphold the brand promise, foster trust, and inspire excellence.
Requirements
What you’ll need- 7+ years of experience in service operations, building systems, inspections, or facility management.
- Demonstrated success in team leadership, field coaching, or operational scaling.
- Familiarity with property condition reports, inspection standards, or real estate due diligence preferred.
- Strong budgeting, vendor management, and communication skills.
- Technologically literate: able to operate or implement service platforms (e.g., CMMS, CRMs, or custom inspection tools).
Benefits
Comp & perks- Team Profit-sharing
- Bonus for Revenue Growth
- Health Insurance Stipend
- Fuel and Mileage Reimbursement