Software Engineer, Industrial IoT

Magna

Software Engineer providing technical support and solutions for Industrial IoT at Magna. Engaging with customers and improving product offerings in the mobility sector.

Posted 7/10/2026full-timeTroy • Massachusetts, Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $66,880 - $124,200 per yearWebsite

About the role

Key responsibilities & impact

Assist customers with onboarding of a Magna’s product or service and guide clients through installation and updating issues as needed.
Diagnose and resolve complex technical issues reported by customers, ensuring prompt and effective solutions.
Act as the primary point of contact for customers, providing clear and empathetic communication throughout the support process.
Educate and train customers on product usage, offering step-by-step instructions and conducting training sessions as needed.
Provide insights and feedback from customer interactions to product development teams to drive continuous improvement.
Manage customer complaints professionally, ensuring their concerns are understood and resolved satisfactorily.
Analyze recurring technical issues to identify patterns and contribute to system and product improvements.

Requirements

What you’ll need

5 years of experience as a customer success engineer or in a customer-facing or support role.
Bachelor’s degree in computer science, Information Technology, or a related field is preferred.
Familiar with Industry 4.0 practices and has good understanding of IT/OT infrastructure.
A customer-centric mindset with a commitment to understanding and addressing customer needs effectively.
Experience working with cross-functional teams to resolve issues and improve products/services.
Flexibility to adapt to new technologies, changes, and learning opportunities.
Travel requirement Domestic and International – 25%

Benefits

Comp & perks

Health insurance
Retirement plans
Professional development opportunities
Annual performance based bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical SupportProduct TrainingInstallation GuidanceIssue DiagnosisSystem Improvement Analysis

Soft Skills

Empathetic CommunicationProblem-SolvingAdaptabilityCustomer Relationship Management