Magic Patterns

Technical Account Manager – Enterprise

Magic Patterns

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Offer onboarding, implementation, and adoption support for customers
  • Deliver product integration consultation and post-sale Enterprise guidance to enable seamless technical implementations
  • Support completion of security questionnaires in a cross functional team
  • Step in to support large identity implementations requiring ongoing technical guidance, including SSO, SAML, and enterprise authentication systems
  • Collaborate with engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
  • Build technical documentation, best practices guides, and enablement materials to scale customer success efforts
  • Work together with founder and account executives to ensure comprehensive customer success

Requirements

  • 2+ years experience in B2B SaaS
  • Prior experience at an early-stage AI company (Seed to Series C preferred)
  • Strong technical and design fluency—you’ve worked with software teams before, and you can comfortably explain component libraries
  • Comfortable in ambiguity—you know how to build structure in a fast-moving, zero-to-one environment
  • Entrepreneurial spirit and first principles thinking
  • Bonus points if you have:
  • You have used tools like Magic Patterns before
  • You know how to code
  • Experience with bottoms-up adoption funnels and PLG
  • Previous founder, early operator, or first customer success hire
Benefits
  • Rapid career growth at one of the fastest growing Series A companies
  • Competitive salary and equity package
  • 15 days off PTO
  • Health, dental, and vision coverage
  • Fun team offsites and events — we went to Mexico last year!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B SaaSSSOSAMLenterprise authentication systemstechnical documentationcomponent librariescodingbottoms-up adoption funnelsPLG
Soft Skills
customer successtechnical guidancecollaborationentrepreneurial spiritfirst principles thinkingcomfort in ambiguity