Client Success Specialist

Magic, Inc

Client Success Specialist managing client-assistant pairings and ensuring client satisfaction. Focused on proactive relationship management and escalation resolution.

Posted 7/21/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-Level💰 ₱32,000 - ₱38,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client-facing experience with a focus on account ownership and escalation management. Proficient in onboarding processes and maintaining client relationships through effective communication and follow-ups.

Highest-signal resume keywords

Client-Facing ExperienceAccount OwnershipEscalation ManagementStrong Written And Spoken EnglishCRM Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

UrgencyCommunication

Tools & Technologies

HubSpot

Industry Keywords

OnboardingClient SuccessWin-Back Conversations

About the role

Key responsibilities & impact

Hold a portfolio of client-assistant pairings
Treat every inbound inquiry with urgency
Run onboarding for new clients and assistants
Own 30-day success check-ins and follow-ups
Take lead on win-back conversations

Requirements

What you’ll need

Client-facing experience with escalations and account ownership
Strong written and spoken English
Consistent availability for night shift
Comfort with CRM tools (HubSpot preferred)

Benefits

Comp & perks

Training Reality
Product & Skills Training
Immersion Training
Zero absences allowed
80% or higher required on assessments
Consistent attendance and professionalism required