Application Support Technician, 8-Month Fixed Term

Magentus

Technical Support Technician providing remote assistance for healthcare technology products. Resolving technical issues and maintaining communication with customers and service management teams.

Posted 7/29/2026full-timeManchester • 🇬🇧 United KingdomMid-LevelSenior💰 £29,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing remote technical support, troubleshooting complex issues, and managing customer relationships effectively. Proficient in ITIL service management protocols and capable of utilizing various tools for incident resolution.

Highest-signal resume keywords

IT Helpdesk ExperienceITIL Service ManagementSQL QueryingTechnical Account ManagementL2 Technical Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingIncident ResolutionTechnical SupportService Level AgreementsDocumentationRemote Connection FacilitiesLinux Operating SystemDragon Voice RecognitionAugnito Voice Recognition

Soft Skills

Customer FocusedCommunication

Tools & Technologies

JiraKnowledge Repository

Tech Stack

Tools & technologies

LinuxSQL

About the role

Key responsibilities & impact

Provide remote technical support for our customers who may be experiencing technical issues with our products
Answering customer telephone calls
Adhering to processes and using our call management system (Jira) for all distinct customer communication
Perform an initial diagnosis and wherever possible resolve the issue using documented resolution guidance from our knowledge repository
Resolving the ticket early is important to maintain customer satisfaction
Raising incidents for reporting failures and errors found during monitoring and other support duties
Owning and resolving customer issues including liaison with 3rd party clinical system providers
Technical Account Management; meeting with customer to understand ticket priorities
Reporting progress of incidents daily to the Service management team
Providing L2 technical support, resolving more complicated incidents

Requirements

What you’ll need

Previous IT helpdesk experience including working to strict service level agreements
Knowledge of ITIL service management protocols
Customer focused
Ability to troubleshoot technical issues using only remote connection facilities or over the telephone
Knowledge and experience of SQL Querying, Dragon Voice Recognition, Augnito Voice Recognition, Linux Operating System are advantageous

Benefits

Comp & perks

25 days annual leave (plus bank holidays), increasing with service
Holiday purchase scheme
Your birthday off
Option to swap a public holiday for a religious holiday of your choice
Pawrental Leave to welcome new pets
Up to two paid volunteering days per year
Enhanced Maternity, Paternity & Adoption Leave
Income Protection & 4x Death in Service
Private healthcare with BUPA (discounted family cover available)
Mental health & wellbeing support via Employee Assistance Programme
Free flu jabs + paid time off to give blood
Enhanced sick pay