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About the role
Key responsibilities & impact- Support the Strategic Client Management team in maintaining strong relationships with NHS customers and other healthcare organisations
- Assist in day-to-day communications with customers, helping ensure they are getting maximum value from our technology
- Participate in customer meetings and site visits where appropriate
- Help identify opportunities where our products or services could further support the customer
- Support customers in making effective use of our technology
- Help identify opportunities for additional modules, services, or training that could improve outcomes for the customer
- Assist in monitoring customer activity and engagement
- Support the team in identifying opportunities for upselling, cross-selling, and value-added services within existing accounts
- Assist with maintaining sales pipeline information and supporting account planning
- Help maintain accurate records of customer interactions within the CRM system
- Assist with preparing proposals, tenders and supporting materials for new opportunities and contract renewals
- Work with the Sales Operations team to help gather information required for bids and submissions
- Support the team with attendance at conferences, exhibitions, and industry events
- Develop an understanding of the NHS, its challenges, and the role of digital technology in improving patient outcomes
Requirements
What you’ll need- Educated to A Level standard, Level 3 Diploma, or an equivalent Level 3 qualification
- A highly positive attitude and strong work ethic
- Resilience and determination - able to stay motivated when things are challenging
- Self-starter mindset - able to take initiative and manage tasks independently
- Strong curiosity and willingness to learn
- Excellent interpersonal and communication skills
- Strong organisational skills and attention to detail
- Interest in healthcare, technology, and how digital systems improve patient care
Benefits
Comp & perks- £250 annual home‑working allowance
- 25 days annual leave (plus bank holidays), increasing with service
- Holiday purchase scheme
- Your birthday off
- Option to swap a public holiday for a religious holiday of your choice
- Pawrental Leave to welcome new pets
- Up to two paid volunteering days per year
- Enhanced Maternity, Paternity & Adoption Leave
- Income Protection & 4x Death in Service
- Private healthcare with BUPA (discounted family cover available)
- Mental health & wellbeing support via Employee Assistance Programme
- Free flu jabs + paid time off to give blood
- Enhanced sick pay
ATS Keywords
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Soft Skills
positive attitudestrong work ethicresiliencedeterminationself-starter mindsetinitiativecuriositywillingness to learninterpersonal skillscommunication skills
Certifications
A LevelLevel 3 Diplomaequivalent Level 3 qualification