Associate Director – Specialty Pharmacy Operations

Madrigal Pharmaceuticals

Associate Director overseeing specialty pharmacy operations for Madrigal, a biopharmaceutical company developing MASH liver therapeutics. Improving patient access, adherence, vendor performance, and program outcomes.

Posted 8/11/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $180,000 - $221,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing specialty pharmacy operations, enhancing patient access, and ensuring compliance with market access regulations. Proven ability to analyze data trends, lead cross-functional projects, and deliver measurable outcomes aligned with program KPIs.

Highest-signal resume keywords

Specialty Pharmacy Operations ManagementData Analysis and KPI EvaluationCross-Functional Team CollaborationRegulatory Compliance and Quality AssuranceVendor Management in Healthcare

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalyticsProgram Performance ImprovementOperational Efficiency ImplementationProject Budget ManagementPolicy and Procedure Development

Soft Skills

Excellent Communication SkillsOrganizational SkillsPresentation SkillsTeamwork in Rapid Change Environments

Tools & Technologies

Microsoft Office SuitePowerPointWordExcel

Certifications & Qualifications

Bachelor's DegreeAdvanced Degree in Business or Pharmacy (Preferred)

Industry Keywords

Biopharma IndustrySpecialty Pharmacy ProgramsHealthcare Customer ManagementPre-Launch DrugsNew Product Launches

About the role

Key responsibilities & impact

Direct, monitor, and enhance specialty pharmacy operations within the Market Access and Trade team
Manage dispensing operations across the specialty pharmacy channel to improve patient access and adherence
Deliver a best-in-class patient and prescriber experience
Collaborate with Patient Access, Marketing, Medical Affairs, Regulatory, Legal, and Market Access field teams
Engage external stakeholders in day-to-day program operations and analyze data and KPIs
Monitor specialty pharmacy performance against contractual obligations
Implement specialty pharmacy services, enhancements, and operational efficiencies
Maintain program correspondence, scripting, and collateral through legal and regulatory approval processes
Evaluate specialty pharmacy vendor performance with operations and data analytics teams
Support Quarterly Business Reviews, including preparing materials, communicating vendor expectations, and identifying strategic insights
Develop and communicate key messages to internal and external channel partners
Oversee operational plans, project budgets, expenses, and timelines
Create and maintain policies, procedures, and business rules for distribution programs
Deliver measurable outcomes based on program KPIs and provide program-level reporting to leadership
Lead complex cross-functional projects and influence operational change management
Ensure ethics, quality, and compliance with market access and channel laws
Conduct activities in compliance with applicable laws, regulations, and company policies
Travel approximately 20%

Requirements

What you’ll need

Bachelor’s degree required
10–12+ years of related experience in the biopharma industry
Proven, consistent history of high performance across operations-focused roles
3+ years of experience operationalizing specialty pharmacy programs and networks required
Ability to develop insights from data trends to improve program performance
Ability to work effectively within a cross-functional team and in an environment of rapid change
Excellent written, organizational, verbal, presentation, and communication skills
Proficiency in Microsoft Office, including PowerPoint, Word, and Excel
Approximately 20% travel
Advanced degree in Business or Pharmacy preferred
3–5 years of healthcare industry customer/vendor management experience strongly preferred
Experience with pre-launch drugs and new product launches preferred

Benefits

Comp & perks

Base salary of $180,000–$221,000 per year
Equity for all full-time employees
Bonus eligibility
Flexible paid time off
Medical insurance
Dental insurance
Vision insurance
Life/disability insurance
401(k) offerings, including traditional, Roth, and employer match
Supplemental life insurance
Legal services
Mental health benefits through the Employee Assistance Program for employees and their family
Additional benefits in accordance with applicable federal, state, and local laws
Reasonable accommodations throughout the hiring process