Key Account Manager

MADFIN Tech

Key Account Manager at fintech company managing and growing client relationships. Responsibilities include contract negotiations, onboarding, and collaboration with internal teams.

Posted 5/25/2026full-timeRiga • 🇱🇻 LatviaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

- Build, manage, and grow long-term relationships with clients.
- Manage and expand relationships with existing clients, ensuring high satisfaction and retention.
- Support pricing discussions, transaction volume forecasting, and contract negotiations.
- Conduct documentation pre-checks and coordinate with compliance teams.
- Oversee onboarding of new clients, ensuring smooth processes and compliance with regulatory requirements.
- Represent the company at industry events, conferences, and trade shows to promote services and attract new clients.
- Collaborate with internal teams (product, operations, compliance, finance) to ensure seamless service delivery and client success.

Requirements

What you’ll need

- 2–3+ years of experience in the payments/fintech industry.
- Solid background in card acquiring (mandatory).
- Proven track record in client management, partnerships, or business development.
- Strong understanding of payment processes, merchant needs, and industry regulations.
- Excellent verbal and written communication skills in English.
- Strong negotiation, presentation, and interpersonal skills.

Benefits

Comp & perks

- Competitive salary based on your experience and contribution
- Excellent health insurance after successful completion of the probation period — including extensive medical coverage, mental health support, and dental care
- Additional paid Wellbeing Days — take time for your personal needs, health check-ups, or simply to recharge
- Hybrid work setup — flexible hours with a mix of in-office and remote work
- Friendly and collaborative team — we value transparency, initiative, and support each other
- Opportunity to grow together with the company and take on new responsibilities as we scale
- Startup environment where your voice matters and ideas turn into features fast
- Gifts from the company for work anniversaries and birthdays — because milestones matter, and we love celebrating them with you!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client managementbusiness developmentcard acquiringpayment processestransaction volume forecastingcontract negotiationscompliance coordination

Soft Skills

relationship managementnegotiationpresentationinterpersonal communicationverbal communicationwritten communication